Some of you may remember commenting on my frustration about my zinc bloods going missing, so I thought I would update you following a response from PALS.
Apparently, even though I has raised the issue of zinc-specific phials with her, and the phlebotomist has said they had drawers full of them, she had actually used the wrong phial. When the lab noticed it, the phlebotomy dept was told, and according to their protocol, advised my GP practice that I needed to be recalled for a new test. The practice acknowledged receiving the call but does not recall being asked to contact me about a retest! The phlebotomy dept says, logically it seems, that the only reason for the call to the practice was to advise of the error and therefore, to ask that I be advised accordingly, of the need to have bloods drawn again; so can't understand why the practice remembers a phone call but not the recall request ..... It wasn't until my complaint and the subsequent PALS investigation, that the practice was minded to contact me about it grrr.
The whole thing has seemingly uncovered a "training need" and the phlebotomist concerned has received refresher training, plus a clinical review meeting has been held to remind staff of correct procedures.
I've not used PALS before, and was satisfied if not a little surprised, with the prompt response and outcome from the Advisor who investigated my complaint.