2 or 3 days ago, I started getting weird results when I needed to order refills for some of my meds! I've been getting nearly all my meds at the pharmacy at a local grocery store even though it costs a bit more than the mail order program my insurance offers, because the pharmacists there have been helpful and I like the face to face contacts. So....I called to order a refill, and kept getting recordings saying their line was busy. I tried later and got the same thing, then over and over. Same thing when I called the grocery store number! My husband went to the store and ordered the refill for me and told them what was going on. In the meantime, I'd sent an e-mail to the store manager. They told my husband that it must be a problem at with our phone line. He didn't disagree with them! Our phone works just fine and when I make those calls, I can hear the line being opened at their end.
Has anybody had anything like this happen? Anybody here with professional phone line experience that might help explain something like this?
The pharmacy does send me automatic messages when an Rx is ready to be picked up and I suspect it has something to do with that, but I don't know enough about how this all works .....
Ordering refills is rather important at this point in our lives! duh! Very frustrating.
Several replies made me realize I wasn't clear about this! It's not a staffing issue at all. It has something to do with their phone system when it recognizes me, but staff insist it isn't their phone system! I think I need to talk with someone higher up in their system, someone who programs their
phone responses. right at a major holiday when we're all busy with that!
My first time outside my apt. in Brooklyn, NY since March 16th. (long, as usual)
Am I crazy
Gone Shopping!
