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Restless Legs Syndrome

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The HealthUnlocked Administration is planning on removing the member search. We need to contact them and tell them we need this

SueJohnson profile image
30 Replies

They are seriously considering removing the member search from HealthUnlocked. I contacted them but we need everyone to do so. google HealthUnlocked Support and click on the HealthUnlocked Help Center. At the bottom left click on Help. This opens up a side panel where you can send a message.

This is what I sent:

You are planning on removing the member search and instead making it a community search. This is a very bad idea. It is very inconvenient because if one wants to message someone they won't be able to unless they already can access their profile page from a recent post. For example if someone wants to gives someone the names of a few members who live in their country to contact (message) or the name of someone who used the same doctor they are considering so they can find out about their experience they won't be able to. I use this all the time. PLEASE don't do this as it will hurt the members who need this help.

Written by
SueJohnson profile image
SueJohnson
To view profiles and participate in discussions please or .

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30 Replies
LanaCSR profile image
LanaCSR

Okay. I just sent them a message. I am glad you found out about this because I agree it's a bad idea. Have you heard back from them yet?

SueJohnson profile image
SueJohnson in reply toLanaCSR

No - I sent them the message right before I made this post.

Joolsg profile image
Joolsg

Done ✔️

Bernaldi profile image
Bernaldi

Please add how to contact the administration; I am new here and have no idea how to do that.

SueJohnson profile image
SueJohnson in reply toBernaldi

See ChrisColumbus answer with a screen shot. Click under Platform then Health Centre.

RiversW profile image
RiversW

Done!

Cedarish profile image
Cedarish

Done - thanks for letting us know.

ChrisColumbus profile image
ChrisColumbus

Done. Staying in HU rather than using a search engine, I found a message box by going to the bottom of the screen (on my laptop), clicking on Help Centre, and then when the box opens selecting Ask (rather than Answers). Screenshot attached.

HU Help Centre
SueJohnson profile image
SueJohnson in reply toChrisColumbus

That's even better.

ChrisColumbus profile image
ChrisColumbus in reply toSueJohnson

On the other hand, if using my tablet rather than my laptop, I'd touch 'Menu' bottom right, then 'Get help using this site', and that opens the same box with the same Answers/Ask options... (you may need to use the magnifying glass symbol on the screenshot to see it properly)

HU Help
TheDoDahMan profile image
TheDoDahMan in reply toChrisColumbus

Done, using your technique. Thanks.

HipHop1972 profile image
HipHop1972

Hi Sue, I’ve done as requested and written a strong response disagreeing with the proposal and the reasons why.

Thought I was going to have to relaunch my toy navy and sail it over the pond, battleships and all 🤣 HipHop1972

SueJohnson profile image
SueJohnson in reply toHipHop1972

My laugh for the day😀

ChrisColumbus profile image
ChrisColumbus

BTW SueJohnson , I've just moved from laptop to tablet - I don't know whether this is a change or whether it's always been like this as I don't use Member Search much, but I note that on both my tablet and phone while in Members or Posts I only get a 'search community' box already. You can use this to search for members or posts, but I don't know if it works the same...(screenshot)

Community search
SueJohnson profile image
SueJohnson in reply toChrisColumbus

I just tried it on my iPad and it is the same as on my laptop

ChrisColumbus profile image
ChrisColumbus in reply toSueJohnson

My tablet and phones are Androids rather than iOS...

SueJohnson profile image
SueJohnson in reply toChrisColumbus

I was just notified that they are only putting it on mobile devices and NOT ON LAPTOPS NOR DESKTOPS.

SueJohnson profile image
SueJohnson

I don't have a search community . Only the others - most contributions, new, similar to me, and moderation team which is the new one. I only use my laptop to access Health Unlocked. Later I will try it on my tablet as I have never signed in there.

Mongolia2020 profile image
Mongolia2020

done, thank you for pointing this out

Madlegs1 profile image
Madlegs1

Done!💚

Bowie4eva profile image
Bowie4eva

All done, Sue - thank you.

Ticki profile image
Ticki

Done.

John_naylor profile image
John_naylor

Done.

Claire_lc profile image
Claire_lc

Done

Lacey_ profile image
Lacey_

I’ve just had this reply?? Does this cover the right subject??

.
SueJohnson profile image
SueJohnson in reply toLacey_

Yes except I don't see it when I check. Do you see it?

Lacey_ profile image
Lacey_ in reply toSueJohnson

No I can’t see it either? I’ll reply to them and ask to clarify?

SueJohnson profile image
SueJohnson in reply toLacey_

They just notified me they aren't putting it on laptops or desktops.

Spurdog1 profile image
Spurdog1

Done, this is vital to keep.

BrettHU profile image
BrettHUHealthUnlocked

Hi all,

I have replied to emails directly, but wanted to reply here as well. We haven't removed member search. We’ve moved the search bar to the community header, for mobile devices. This is an experiment to test the impact of moving the search bar.

I will close comments on this post now but if you have any questions or concerns, please do reach out to our support team.

All the best,

BrettHU

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