When my daughter and I attended the appeal panel we were told that we would have a decision between 3 and 6 weeks . Well ,we are now into the 7th week and nothing , so I telephoned the person who is dealing with it , got an answer machine ,left a message asking her to call and got no response - did the same the next day and ditto . So I called another number ,different department who gave me an e-mail address . This produced a response which was offering sincere apologies for the delay but explaining that the minutes of the panel meeting have to be ratified by ALL the panel members and then those minutes and the decision will be posted out to me . I replied that I couldn't understand the delay since there were only two panel members and they are both based in Plymouth where her office is . I have not had a response !