Update on telephone appointment with my Rheumatologist

[BigEric]

My last post commented on finding an previously unknown appointment on the NHS app - luckily by reading a post on here I had found out that I should check my app.

This took place yesterday a 9am in the morning - the letter confirming the appointment arrived today. It just seems crazy!

The consultant during the appointment is sending me a couple of letters to make appointments for X rays and blood tests. I requested they email me but apparently they have to send a letter.

I understand not everyone has access to emails but perhaps patients could be asked to opt in/out for their preferred communication. 🤔

[SheffieldJane]

I receive my appointments by letter through email . I get a code on my phone (sometimes this has failed to happen) that I have to put in before I can open the letter, occasionally this fails to work. I find it annoying. I maintain a phone for the NHS and use an iPad normally. I would rather get a letter. My Rheumatologist sends me a letter following my appointments, with a helpful summary of our discussion and any test results. My GP and the hospitals all use the coded system.

[DorsetLady PMRGCAuk volunteer]

In relation to replacement surgeries [most recent relationship with NHS - a follow up issue in 2022] I got appointment letters by email, but the actual report went to the GP [orthopaedic dept rather than rheumatology] and to the NHS app where I can read and print off if I wish.

Seems a bit disconnected, but I suppose the thinking is that the GP doesn’t necessarily need to be aware of individual appointments once the referral has been accepted, but needs to know the results.

But perhaps I’m applying too much logic to it!

[PMRpro Ambassador]

The lack of willingness to use email is probably patient confidentiality - though what makes anyone think that snail mail that doesn't arrive is any more secure is beyond me. And when you don't get the appointment letter and don't appear - it is YOUR fault and you are sent to bottom of the list again.

[piglette]

I now get a letter, a text and an email!

[BigEric]

All being well I have opted in to get notifications 🤞