PMRGCAuk
7,060 members11,212 posts

EL 50

For the last 4 days i have not received any Health Unlocked email posts..This has followed filling in an annual survey from Chris? I have never received an annual update to complete before and am now worried whether this last email was a genuine Health Unlocked post as it had a lot of my personal details on. I would be grateful if some one could look into this and reinstate my daily emails please.

17 Replies
oldestnewest

Hi 150,

Have you reported this through the Contact Support section, See Help in banner above.

It certainly sounds a bit odd. I've been on here for over 4 years and never been asked for an annual update.

Assuming you get to see this! Please let us know outcome

Reply

Dorset Lady, is there a way we can report this on EL 50's behalf? It seems awfully suspicious, especially as we don't supply many personal details when signing up in the first place.

Reply

Hi HeronNS,

Not sure, but I would hope that one of the administrators could do that - think polkadotcom may be one.

I did think after I'd posted a reply to El 50 it was probably a waste of time as he/she isn't getting emails, but just sent it on the offchance something might get through.

Not sure what else to do - hopefully someone behind the scenes reads it, and can take some action.

It is a bit worrying if the site has been hacked in any way.

1 like
Reply

Hi again,

Have sent PM to 2 administrators to see if they can help.

Reply

Sounds good! Thank you.

Reply

Thank you Dorset Lady.

1 like
Reply

Hi. Have picked this up now as admin and am looking into it. Thanks, Kate

1 like
Reply

Thank you Kate. I have just tried to forward the survey email that I received but not sure if it will come through to you.

1 like
Reply

YOu can report any post - there is a box with a downward pointing arrow under every post or reply. Click on it and it gives you options - if it your own post of Edit, Report, Delete, if it is someone else's it is report. Usually takes a few weeks though.

Telling polkadotcom usually gets a far quicker response.

I have been a member for 4 years - never had a thing to fill in - or if I did, I treated it with my usual contempt of such trivia...

1 like
Reply

I wish that I had. I will take your advice in future. BUT I have just had an email from Kate who says that it was a genuine message.

Thank you,

Elinor.

1 like
Reply

Hi I too received this survey and completed it ..silly me. I can't remember the questions but nothing raised my suspicions. Still receiving my daily updates though .

1 like
Reply

Thank you MayH.

Reply

Hi. I'm going to send you a private message. You should see an orange box to the right of your name at the top of the screen. Click on this and it will open your messages.

Cheers

Kate

Reply

Hi El50,

It's Uli from HealthUnlocked. I confirm that Chris is our colleague and we are indeed sending out surveys to our users at the moment.

The issue with the email notifications does not really relate to this. It happens from time to time with our users that notifications stop working.

Please check your email inbox for my message. We can investigate this for you.

Best wishes,

Uli

Reply

Thanks Uli -- with both things happening together I was just worried that it could have been a phishing email.

Reply

For what it is worth....I stopped getting e- mails also. I could still get on the site but I was not getting notified. I thought it was because you were transitioning to a new app. Think I received the survey also. I really missed my daily update. You have all become close friends.

Reply

Hi 30048. - I feel exactly the same way. As well as brilliant advice there is also a lot of humour.

Reply

You may also like...