Inbox

[2013mayo]

Hi everyone,

Why am I not getting any inbox health unlocked? It stopped about 3 days ago, I’ve looked through junk and so on but to no avail, I’ve paid my annual subscription, so I don’t understand what’s the problem.

[DorsetLady PMRGCAuk volunteer]

Hi

Subscription is nothing to do with HU - they are for charity not forum - have you check your email notifications in your settings - tap avatar top right. Then make sure what you want are selected. Maybe turn those there - off…and then on again.

If that doesn’t work look at supports- help centre on footer…just scroll down screen

[Seacat30]

Mine was in my spam this morning which is unusual.

[PMRpro Ambassador]

Your notifications are from HU not PMRGCAuk, two different entities. Look in Spam. check your HU Settings in case they have spontaneously reset and then complain to Support, link on the black strap line at the bottom.

[2013mayo in reply to PMRpro]

I’ve checked spam, I’ve done everything, still no luck?

[2013mayo in reply to PMRpro]

tried that sill doesn’t work?

[PMRpro Ambassador in reply to 2013mayo]

Then you have to tell HU - there is nothing we or PMRGCAuk can do to change. The techies at HU may be able to.

[DorsetLady PMRGCAuk volunteer]

Then report to HU as suggested - but are you sure your device[s] haven’t been updated recently- that can sometimes cause an issue.

And have you tried logging out and in again to both HU and your device.

[2013mayo in reply to DorsetLady]

yes, just tried that, I’m going to see if it corrects itself 🤞

[Tiggy70]

Hi, I’ve got the same issue. No emails from HU for three days. I’m currently out of the UK so I assumed it was something to do with that!

[2013mayo]

yes all very odd, I’ve contacted them and they replied saying they are looking into it 🤷‍♀️🤷‍♀️

[DorsetLady PMRGCAuk volunteer in reply to 2013mayo]

It's very hit and miss at he best of times..I very often don't get notifications for Chats even though that option is selected... but given up whinging -for now 😏

[2013mayo]

glad I’m not the nay one 😀