I have suffered dry eyes for over 40 years. All was fine until last summer when I started having problems again. I contacted my GP who told me to go to my optician. The optician told me if I didn't take more care of my eyes I would suffer with corneal scarring and other problems. He told me to research eye drops.
After looking at so many and getting confused I spoke to my GP again. I was told to go to another clinic but when I rang they were closed because of Covid. I complained about the way I was treated at the opticians. I received an apology and an invite to see another optician. then she referred me to their dry eye clinic.
I saw a lovely man there and he told me has to follow guide lines and only after I had done all that he told me if I was no better he could refer me to hospital.
I only got worse so he was going to send me to the Cornea clinic but as I had an appointment coming up at the glaucoma clinic he wrote to them to ask if the person would see me. My GP wrote as well.
I went along on Friday. The lady seemed a bit off hand. I explained about the trouble I had been having and there should be letters from my GP and the dry eye specialist. Then she said I could buy eye drops. I told her I had tried them all. The woman went to her computer, looked at a page about my knees and came away. Then she said "In my opinion you haven't got glaucoma. I said that I was controlled on my eye drops, then she said I bet you went along and saw the Dr and she told you to come back and she did the laser treatment. The pain you had was dry eyes, not glaucoma. I said that my pressures were very high and I had the pain in the centre of my eye that I had been warned about. That is why I had the laser treatment the same day.
As she was looking for my records she went into another room and I could hear her talking to someone about me. When she came back she said she knew what the confusion was, I was in the wrong clinic. I said that I was in the glaucoma clinic and she said that I shouldn't be in her clinic, I should be in Miss Sharhids clinic. I told her I hadn't seen her in years and wondered if she had left. Then she asked if I would mind being seen by Miss Sharhid next time. I wanted to say "Any body except you" Finally she said " I suppose I should check your pressures"
When I asked about my dry eyes she said she could prescribe some drops, Ciclosporin, they would sting for 2 months and probably wouldn't work, or I could just carry on. What do you want? she asked. I said that what I really wanted was to go to the Corneal clinic . At least she said she would refer me but said that I will have to wait 12 weeks and probably be on the same drops that still won't work . I came out and rang my husband to collect me and got into the car and just cried. Was I badly treated? Why are people so rude. I hope this isn't too long. That was the second appointment at Addenbrookes that week and the orthopedic clinic was almost as bad. UK