Yes, I didn;'t wait ... this was Friday afternoon and I would think each call before me would last 3-4 minutes so that's a long time to hold on. No thanks. HaH been chasing me about a delivery they think I need but I don't. I thought it was my other med they were trying to arrange early for me. They phoned me today .. Sunday .. and when I said that I had tried a few times during the week to be in touch but couldn't hold and told him the message said I was 47th in the queue .. the guy laughed a little. I told him that was rather unacceptable by anyone's standards but realised it wasn't his problem, but it is someone's. This is just too stressful for people who are needing to speak to someone urgently.