The written word is a challenge as we are often unable to see what is behind a comment or hear an inflection or tone in the same way we can with face-to-face conversations. Please do bear that in mind both when you are posting yourself or reading others replies, someone could be having a hard time or be angry about what has happened to them or have a different perspective than you. Try to write and respond in a way that is helpful and supportive if you are able, try to see the other persons perspective and reply in a productive way whilst understanding that some people by nature are more blunt than others.
Many thanks.
The LSN team.