Update from Pizza Express:
Thank you for letting us know about your experience when you dined recently
at one of our restaurants. I'm sorry to learn that you were disappointed
with our new gluten free bases.
These bases are made exclusively for PizzaExpress in a gluten-free
environment to ensure their quality and safety. We are always looking for
ways to improve and having only recently introduced gluten-free bases to
our menu, we will continue to develop this. Please be assured I have passed
your comments on to our Food Team for future consideration.
Should you have any further questions please don't hesitate to contact us
on 0207 563 7723
Not really an answer, is it? At least not an answer to what I wrote. Anyway I rang the number and spoke to a nice young man called Dan who took the time to listen carefully to my feedback.
Apparently this new base came about because they wanted to make their own GF bases in house and not buy them in: a matter of company pride etc etc. Anyhow I pointed out that I don't give a damn who makes it, as long as it tastes nice and had a good texture - like the original GF bases. Indeed the trial base is so poor it is damaging to their brand.
To cut a long story short it sounds like everybody hates the new bases and he is collating the evidence to go back to management with it to see whether they will switch back in the trial outlets.