Hello, we’re after some advice/views/experience...
We found out about 2 years ago that my amh was about 0.3 & I had premature ovarian failure. We were told our only option was donor eggs. So we started the long process of a) coming to terms with it all & b) waiting to find an appropriate donor. Our clinic found us an egg sharer so we were excited to proceed. We got to egg collection day, but unfortunately they didn’t manage to get enough eggs. We were obviously gutted, but knew it was always a risk. So we went ahead with another donor as soon as we could. Unfortunately the same happened again. Understandably we were pretty upset, especially as it had happened twice!
We picked ourselves up & decided to keep trying. Another donor came up & it was all systems go again. This one was an altruistic donor so we had higher hopes for some success this time round. Unfortunately just before egg collection day she dropped out due to a family matter. We were devastated, but completely understood that family was more important. She wanted to go ahead still, so we entered another cycle with her. We got to a few days before egg collection again & she called the clinic to drop out! By now, as you can imagine, we were not only upset, but very disappointed too. The clinic said they’d never had this happen before, so were apologetic, but we did question their donor screening at this point!
They offered us to go to the next package up for only the difference in price. Ultimately we want a child so agreed to this. The new donor seemed perfect & all system were go. Everything was going smoothly. There was a slight panic just before egg collection as I went in for a scan & my lining looked like it had thinned...but they asked me to go on to a newer machine & it was fine! We did ask why they maybe didn’t just get rid of the old machine that clearly wasn’t giving them the right answers! Anyway, we got to egg collection & they got 8 eggs. We thought great, especially when they called to say they’d all fertilised. A few days later they called again to say sadly several had fragmented & in the end only 1 was vaguely close to doing what it should. They then called me in & said we’ll go for implantation anyway, but warned us that it was a long shot as it was very low quality . We figured it only takes one...
10 anxious days later, we took a couple of tests & sadly it was not the result we wanted. Gutted...again.
Our clinic then called back to say we could get a 10% refund at this stage, or pay again for another cycle! We were not impressed!!
It feels like with this clinic we have wasted the last 2 years of our lives & several thousand pounds on something that they’ve not even come close to delivering. With emotions aside we can’t help but feel we are being extorted for money and asked to gamble another several thousand pounds on something we have no faith in the clinic being able to provide.
Has anyone else been in similar situation at all? Do we have a leg to stand on if we want to get a full refund & have the option to go elsewhere? Thanks in advance...& hope you all have more luck! 😌