Sound volume on App

[Lalee]

I can't hear the narration when I have music on so keep missing the instructions. Any ideas how to turn up Jo Wiley??!

[Zip54 Graduate]

Hi, when I use the app whenever Sarah speaks then the volume of my music goes down so I can hear her. I wonder if there is a setting on your device that you need to make to allow this to happen? What device are you using?

[Zip54 Graduate]

Just found this advice which, while not for c25k app may also be applicable. activesupport.force.com/use...

[Lalee in reply to Zip54]

Hi. I have Samsung S10e. Thanks for the link. Unable to locate trainer/workout voice volume in settings.

[Zip54 Graduate in reply to Lalee]

I have the same phone and mine works. There are no trainer /workout voice volumes in the c25k app - the instructions are for a different app. I wondered if any of the device specific (rather than app specific) advice might be helpful eg turn off do not disturb and airplane mode.

[Lalee in reply to Zip54]

I didn't have either of those on!

[Zip54 Graduate in reply to Lalee]

What music app do you use maybe there is a setting in there?

[Zip54 Graduate in reply to Lalee]

I've also just seen in a different thread the advice to start your music playing before you open the c25k app.

[Lalee in reply to Zip54]

Thanks, I’ll try that....

[Tasha99 Graduate]

The app should turn down the music automatically when they speak

[MikeCouch25k]

I had this the other day with my Bluetooth earphones - eventually worked it out. For me I had to go to my connected devices on bluetooth and select my earphones, then turn off the setting "HD audio: AAC" and it started working again. I didn't have this problem with my previous earphones but discovered it on my new ones so I'm guessing it's specific to certain ones. Good luck!

[Lalee in reply to MikeCouch25k]

Thanks Mike, I don't appear to have this option on my phone.