NRC not working and with help it's working n... - Bridge to 10K

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NRC not working and with help it's working now thank you

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate
30 Replies

Is anyone else having problems logging in to th NRC app? I don't usually have to re log in but today it wants me to and sends me a code, wh n I've got the code I have to click log in again and nothing happens. Hence today's run being a bit of a disaster aswas supposed to run fartleks, did my own version but I do like the guided runs so would like to find away to log back in.

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SueAppleRun profile image
SueAppleRun
Graduate10
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30 Replies
cheekychipmunks profile image
cheekychipmunksGraduate10

I just tried whilst sitting on the sofa and it’s working fine for me Sola. 🤷‍♀️

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply tocheekychipmunks

Must be me then, thanks, I'll be sad if I can't keep using it, I've uninstalled, reinstalled, turned phone on and off and on again, I'll sort it eventually

Instructor57 profile image
Instructor57Graduate10

I can't get in either!

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

Maybe it's not me then

Instructor57 profile image
Instructor57Graduate10 in reply toSueAppleRun

Mine doing exactly the same as yours

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

I've tried updating both phone and app and none for either

Instructor57 profile image
Instructor57Graduate10 in reply toSueAppleRun

I can't even get back to the screen to enter the code

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

Me neither,

BGood profile image
BGood in reply toSueAppleRun

a little tip google it and it will bring up if there are any issues if not I would tweet nrc as that seems to get answers quickly! Fingers crossed it’s sorted soon!

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10

Oh no! I’ve just used it with no problems but I haven’t updated it recently.

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toMissUnderstanding

I'll see if it'll let me in tomorrow

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10 in reply toSueAppleRun

Fingers crossed for you!!!

Cookscat profile image
Cookscat60minGraduate

I’ve had that problem before , it seemed to sort itself out 🤞🐈

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toCookscat

Fingers crossed thanks

Instructor57 profile image
Instructor57Graduate10

Just woke up and tried again, got verification code , entered and all ok now

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

I'm still unable to log in,

Instructor57 profile image
Instructor57Graduate10 in reply toSueAppleRun

Were you able to enter the code ?

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

No, although maybe if I look at the email in my laptop I could get code from there, I've been leaving NRC app to get code from email then it goes back to beginning and won't log in when I reopen app, sigh's I'll get laptop out, thank you, you made me think of a different way 😄

Instructor57 profile image
Instructor57Graduate10 in reply toSueAppleRun

That's what I did this morning!Had my laptop to get the email , then entered code on my phone and I got in !

Fingers crossed 🤞

Before that I was getting same as you

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toInstructor57

Did it 😃 thank you I'm in, thank you for your help

Instructor57 profile image
Instructor57Graduate10 in reply toSueAppleRun

Yay ! 🎉🎉🎉😁👍

OldManRunning profile image
OldManRunningGraduate10

I've no problem logging in but all my saved and downloaded runs have disappeared but my completed ones are still there 😁

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toOldManRunning

I just can't log in at all

Judith17 profile image
Judith17

I have trouble with NRC dropping out in the middle of a run - very frustrating! Has anyone else had this problem and been able to fix it please?

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toJudith17

Not had that problem but I still can't log in so very frustrating

Veevee22 profile image
Veevee22

I've also had the issue of NRC dropping in the middle of a run particularly when doing fartleks or speed runs, or when I paused the run... That's really frustrating when you think you've done well and it shows your average is 35mn/km 😄. Sometimes it takes ages to log a run at the end. I've given feedback to the app maintenance but not sure it gets fixed. Such a shame because it's such a great app! I think I may also have a crush on Chris Bennet🤣🤣🤣

Readandrun profile image
ReadandrunGraduate10 in reply toVeevee22

Usually I get on fine with the NRC app but last week I did the 5 minute warm up for the prescribed speed run, paused to stretch and the run had permanently disappeared when I restarted. Didn't want to do the warm up again so I just did an unguided recovery run. The next time I tried that speed run it worked fine. Very frustrating but it just wasn't my day for doing that particular run on the first attempt.

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toReadandrun

I'm lazy, I never pause it just walk while he talks then run again, I don't stretch either, maybe it would make a difference and I will one day.Glad it worked well your next run

Readandrun profile image
ReadandrunGraduate10 in reply toSueAppleRun

My stretches aren't very professional, not sure how much good they do! To be honest I feel a bit embarrassed attempting them on the trail as an older lady. Glad you are back on track with your tech and the HM plan, all the best.

SueAppleRun profile image
SueAppleRunGraduate1060minGraduate in reply toReadandrun

At least you attempt them, I wait til I get home, as an older lady I think if I start stretching in the park someone might ask what I'm doing, and I run fast past people in case someone says is it wise at my age 😂😂😂 one woman shouted at me in the early days that I'd ruin my knees, she's wrong, 4 years in and my knees are stronger than they were before I ran but I so enjoy it, and have a good stretch when I come home

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