My mother was diagnosed with stage 4 breast cancer and she needed herceptin which we couldn’t afford. Roche has a programme that it offers for a case like my mom’s. They told us the creteria is based on affordability. Since my mother is our dependant and she has no medical insurance and any other source of income, we were told that if proof is provided , she can get 100%. We got everything that was required and in order for the treatment to be commenced while the reimbursement process was taking place, we used our credit card to pay with the hope of paying the money back once we get the reimbursement. We on,y received 20% . This was devastating to us all and we all went depression dealing with breast cancer and debt. We pealed their decision but to no avail. I do not know what to do. Hence I took time to search for forums like this to get advice.