Shopping

[Arlo20]

This post might help people like me who live alone and can't get out,I'm classed as extremely vulnerable I've struggled with online shopping getting slots and having to spend £40,i dont use that amount each week and bread and milk won't last 2 weeks i found out yesterday that morrisons have a scheme where as you can get a delivery next day no limit on how much you have to spend which is ideal for me as i can get fresh milk and bread and so forth,really nice girl on the phone there is an optional fee of £1.50 which i chose to pay you pay by card on delivery swipe method i think.the number is 0345 611 6111 option 5 i hope this helps.Stay safe and merry Xmas to you all.

[Sherena]

Thank you so much xx

[wobblybee]

Copied from disabilityrightsuk.org

Support for shielders from supermarkets

17 November 2020

In the first week of November 2020, we asked Aldi, Asda, Iceland, Lidl, Marks and Spencer, Morrisons, Ocado, Sainsbury's, Tesco and Waitrose about what help they were offering for shielders. We sent them all the same list of questions.

Page first posted 17 November 2020

Edit: Sainsbury's got back to us on 23 November. Their response has now been added below.

Aldi:

In response to the recent and current lockdowns, we have seen the impact that the Coronavirus outbreak is having on individuals and in these difficult times it is important for us all to look after the most vulnerable people in our communities.

In order to assist customers who may be unable to reach our stores, we have recently released a home delivery service for groceries, in partnership with Deliveroo. This is currently being tested in a number of stores and is being extended weekly to include other Aldi stores in areas which Deliveroo currently operate.

Any customers who are looking to find out whether this service is available within their area, can do so through the Deliveroo app.

Furthermore, we have also commenced trialling for a new click & collect service. This trial is currently being conducted from a select number of stores and we plan to extend this further to include additional stores across the country as its success grows.

Customers can visit the following link to enquire whether this service is available in their area:

groceries.aldi.co.uk/en-GB/...

If this service is not currently available in their local store, customers can sign up to be notified when we are available near them.

For any customers who are happy to continue to visit our stores, we are continuing to open our stores 30 minutes early Monday - Saturday within the UK for our elderly and vulnerable customers.

We hope this helps to assure you of our commitment to feeding the nation throughout this difficult time.

Asda:

Will you be providing extra support for shielders?

We have provided support for customers and colleagues who need to shield throughout Covid-19. This has included providing priority delivery slots for shielded customers, which we have committed to provide through to March at the earliest, as we are aware of how important they are to them. We have expanded the amount of delivery slots for all customers to 700,000 a week, meaning there is more availability than at the start of the March lockdown. This included providing priority slots to 3,000 care homes. We also have a Volunteer Shopping Card, which allows someone to top up an e-card on so that a friend, family member or carer can shop in store on their behalf.

Do you require shielders to have a minimum spend on an online basket to qualify for free delivery?

For six months we did not charge for the priority slots, amounting to 2.6m free deliveries. However, as other competitors were charging, we felt we could no longer subsidise these deliveries any further. As a result, if a customer has a priority pass with Asda, there will be a charge from £1 depending on the day and time of the slot. If they spend under £40, this will also incur a minimum basket fee of £3.

Do you provide priority slots for shielders?

Yes – we are providing priority slots to any shielding customer whose data is shared with us by the government.

If you provide priority slots, are these ongoing (eg weekly at a set time)?

The slots provide customers with a three-week view of available slots and can be booked as a recurring slot if a customer wishes to do so.

If you provide priority slots, how long will you provide these for (until which date?)

We committed to providing the slots until March at the earliest as we know how important they have been for customers.

[Sailor_Girl]

Good info from wobblybee. I know what you mean by the bread and milk Arlo. I freeze milk and bread and when I run out ask my daughter or local volunteers to get me some, in between 'big shops' online with Sainsburys, who I'm used to now.

[majajefferies]

During the first lockdown the extremely vulnerable were provided with weekly food boxes (I only know this because when we tried to get our son off this list in order to get him back into his special needs school one day, complety out of the blue, we found this box full of food on our doorstep, tried to return it, they wouldn’t have it back...).communities-ni.gov.uk/news/...

That was in July.

Now they have different support for people over Xmas period. I found the article useful as it lists contact details for a variety of organisations which could signpost you to a local support provision you might not be aware of.

According to the Ataxia Centre in the National, patients with ataxia are classed as vulnerable or extremely vulnerable.

uclh.nhs.uk/OurServices/Ser...