Three weeks ago I received an appointment to go and have some basal cell carcinomas removed. I had to ring a number and leave a recorded message to say if the date they'd given was ok. I did this and also stated that I was on Warfarin as I have AF.
There was no response so early last week I rang and spoke to someone in the department and asked if it was ok to be on warfarin while having the procedure. The lady I spoke to said she could understand why I was calling and would find out and get back to me. Well there was no call back and this morning I thought I'd better call the department again, just in case, as the appointment is for tomorrow (Thurs). I was immediately told that it's usual to stop taking warfarin 3 days before the procedure. I explained the situation to the receptionist and said how I'd called twice before. She went off to talk to someone and then rang me back a few minutes later to say that as long as my INR was under 2.5 it would be ok. Well fortunately, yesterday my INR was 2.4 so I should scrape in if I miss one dose of warfarin before having it done. I take my warfarin in the morning and, sods law, today was the day I had to take an extra 1mg, which I did - so annoying not to have had this important information earlier!
The appointment letter I received stated: 'Please continue with any drugs you are taking and bring them with you'. Thank goodness I guessed that this was just a standard letter.
What is wrong with NHS staff these days that they get so much wrong?