small ear canal plugs/ clearing ear wax

[Jamdonut]

I have severe hyperacusis and severe tinnitus.

I have small ear canals. Someone wonderful in my life, told me to get some filter custom made ear plugs to try and get back into living life. ACS plugs. The audiologist found some wax in my ear and refused.

Im too scared to put anything in my ear to remove the wax to make my condition worse. What do I do?

Im housebound and these plugs were meant to be a life line.

Does anyone in the UK near the midlands use a manual curator to remove wax?