Access issues?

[LahdidaGunnerGraham]

I’m a longish standing member who suddenly found I can’t log in no matter which way I try. I have created a new account just to see if it was site issue but seemingly not. I have contacted support just now but wondered if this is somehow a site issue or not?

[Jaydee1507 Administrator]

It's not something I have been made aware of so hopefully HU support will be able to help you.

[PurpleNails Administrator]

Now that you on logged in via this new user name you can go to “more” near picture top right ) & select ? Help.

Then search “What should I do if I can’t login” 

There may be some advice here you haven’t tried.  

Hope this helps.  

[RedApple Administrator]

 LahdidaGunnerGraham, If you message a forum admin with your previous user name, we can check to see if you're still listed as an active member.

[Gingernut44]

RedApple Im guessing you could also do a “search” for your original user name yourself!

[RedApple Administrator in reply to Gingernut44]

You can indeed, by going to the Members list here healthunlocked.com/thyroidu...

[LahdidaGunnerGraham in reply to RedApple]

I have now done this, my old id is not there. I went back into my email notifications which show replies to me, clicked on the thread, my replies are not visible, it’s most peculiar.

I have contacted the help centre and given them details, they haven’t got back yet, probably very baffled lol.

[RedApple Administrator in reply to LahdidaGunnerGraham]

Are the replies under a user name of 'Hidden'? Or are they not there at all?

[LahdidaGunnerGraham in reply to RedApple]

Just not there!

[RedApple Administrator in reply to LahdidaGunnerGraham]

Very strange indeed! How long ago were you last on this forum?

[LahdidaGunnerGraham in reply to RedApple]

I last posted on 2/4 on a thread about MSG, my user name is Espeegee

[RedApple Administrator in reply to LahdidaGunnerGraham]

Can you see this? healthunlocked.com/user/Esp...

[LahdidaGunnerGraham in reply to RedApple]

Yes! That’s me lol

[RedApple Administrator in reply to LahdidaGunnerGraham]

Ok so that proves you're still a member under that account. It's obviously a technical issue, which we have no control over. You need to contact tech support again and tell them what's happening support.healthunlocked.com/...

[LahdidaGunnerGraham in reply to RedApple]

I have already this morning, just waiting to hear back from them. All very odd. Thanks for your help, at least I know I’m around somewhere lol

[RedApple Administrator in reply to LahdidaGunnerGraham]

It's worth contacting again to point out that you now have proof your account still exists, despite the fact you can't log in and are not in this forum member list. it may help them locate the problem.

[LahdidaGunnerGraham in reply to RedApple]

👍🏻 I’ll do that.