Mercury Phama Liothyronine

[Phronsias2]

Hello

Once again Boots are having problems getting Mercury Phama Liothyronine for me. This is an ongoing saga for me,I gave boots my prescription on the 9th of September and I am still waiting, does anyone know why Mercury Phama Liothyronine is difficult to obtain?

Thanks in advance

Frank

[helvella Administrator Thyroid UK]

I'd start by contacting Advanz (who own the Mercury Pharma brand):

Advanz Pharma

Address

Capital House, 1st Floor, 85 King William Street, London, EC4N 7BL, UK

Telephone

[phone]

Medical Information Direct Line

08700 70 30 33

Customer Care direct line

[phone]

WWW

advanzpharma.com

Medical Information e-mail

[e-mail]

medicines.org.uk/emc/compan...

[Phronsias2 in reply to helvella]

Hi

My wife has phoned Advanz Customer Care and has been told each time, there is no problem with the supply and for Boots to ring Advanz with any questions.

[helvella Administrator Thyroid UK in reply to Phronsias2]

It would be good to even partially understand the difficulty that the Boots branch has which Advanz deny!

But if Advanz say Boots should ring them, then that would appear to be the appropriate next step.

[Phronsias2 in reply to helvella]

My wife has given Boots the Advanz Customer Care number more then once, this is ongoing ,if I could tolerate any other brand I would gladly switch. It should not be this hard to obtain a prescribed brand in the UK in 2020

[helvella Administrator Thyroid UK in reply to Phronsias2]

In which case, I think I would be trying to escalate the issue within Boots.

boots.com/contact-us

Though I note the warnings about being slow to answer...

It is, quite obviously, unacceptable.

[SlowDragon Administrator in reply to Phronsias2]

Small independent pharmacies might be more helpful

[Phronsias2 in reply to SlowDragon]

The independent pharmacy 5 mins walk from our house also had problems and refused my prescriptions and told me to go to Boots 8 miles away.

[SlowDragon Administrator in reply to Phronsias2]

Where as I have reverse issue.

We only have 2 Boots pharmacies here. Both unable (unwilling?) to supply any specific brand.

I have Morningside T3 and Mercury Levothyroxine

Small independent pharmacy 10 miles away has several patients who always need MP Levothyroxine. So always carries that and always gets Morningside T3 for me (blister packed and seems to last better)

[Muffy]

I get MP Liothyronine from my local Boots, the latest this week and (fingers crossed) haven’t had any problems . Hopefully, they will be able to get it for you.

[Afaghieh]

Hi phronsias2 I had the same problem with Boots a while back. Spoke to Advanz and spoke to Boots Pharmacy manager. They order it for me in advance so when there is a change of staff there won't be a problem. In spite of that sometimes they try to push Teva God knows why?

[Babette]

I picked mine up from Asda last night without any problems.

[Phronsias2]

I have just had a phone conversation with Boots and they were told Mercury Phama Liothyronine is no longer available, I told her I rang Advanz Customer Care direct line 5 minutes ago and there is no problem with stocks or the supply chain, and members of this forum had received Mercury Phama Liothyronine from Boots this week, The person said she will look into this and ring me back.I have T3 for 5 days left.