I hope it's OK to leave a critical review online; I thought it might be of interest for others considering ordering saliva hormone tests.
I ordered the following test a few weeks ago:
verisana.co.uk/hormone-test...
First, I received a sex hormone saliva kit so had to contact the supplier who apologised and sent me the right kit (with seven containers instead of three).
I collected the saliva on a Sunday, kept the samples in the fridge as instructed, and posted them on Monday morning in the enclosed, international postage paid envelope addressed to a lab in Germany. According to the instructions, samples should be posted on a Monday to make sure they arrive at the lab before the weekend.
Then, I waited...and waited...and waited for the results and the enclosed medical report.
Yesterday, I received an email from the supplier telling me that, unfortunately, my saliva samples were too old for a DHEA test(!), but that they would be happy to send me a new test kit free of charge.
I replied I did not order a DHEA saliva test but a diurnal cortisol test. The reply I got was: "Oh, sorry, we must have made a mistake". Then they kept apologising, telling me that, unfortunately, my saliva samples were too old by the time they arrived at the lab...first of all, I live in a neighbouring country so delivery shouldn't take that long to Germany. Secondly, according to the instructions provided with the test kit, saliva samples that have been kept refrigerated can be shipped from any European country, so I fail to understand how my samples can have been too old...if that were indeed the case, that should apply to anyone who is not in Germany and overnight delivery cannot be guaranteed.
Since they already screwed up twice, I told them to issue a full refund instead. Which they did almost immediately, thank God.
But I feel I cannot recommend this supplier, and would advise people considering a saliva hormone test to order it elsewhere.