After learning that my life depended on thyroxine, and realizing that I would not remain OK if I went without it for a few days, and because I have no family, I thought best to get fixed up with medical jewellery.
I chose MedicAlert, but my experience has been bad so far. Has anyone else bought into MedicAlert?
As a warning to others, this is how they have dealt with me ~
I ordered in August -- a silver bracelet, and a cheap tag for when I am doing things not compatible with wearing a bracelet -- but the items took some 7 weeks to come. Their projected delivery time is 28 days. They did not get in touch to explain the delay. They took the full remittance as soon as I ordered! When I 'phoned and asked what was causing the delay, they said they'd had problems with silver quality. I suggested they sent the part order: stainless steel tag and wallet card, but they did not. I had no membership number during these weeks, but was paying for membership.
Eventually, the jewellery arrived, and both items were faulty, so I sent them back. The chain of the bracelet was more angular than on the website photo, and too scratchy for constant wear because of sharp edges. The stainless steel tag was badly engraved, and the "18" in both their emergency number and my number were touching and not clearly readable.
The wallet "card" turned out to be something you press out of a page, sticking the plastic film on the other side for yourself. It tore. It was not up to the job of being stuffed into purses and pockets.
The description of my relationships with my emergency contacts had been bizarrely reinterpreted ....... more on that later.
The silver bracelet came back rounded a bit, so OK.
A replacement s.s. disc came: not as bad as before, but not well engraved. And these are so VERY cheap-looking, with rough edges. A reprint of my papers came: the info on my contacts was even more weird ....... more in a minute!
Seeing as they had got everything wrong so far, I decided to check that they really were holding my thyroxine dosage information. They were not!! No, no. They had a policy of NOT holding dosage information because "dosage can change every few weeks -- even every few days". I was shocked. I had joined mainly so that my thyroxine details could be accessed at any time. They repeatedly state on the website that their emergency number for medical staff to 'phone provides access to your DETAILED medical records. But the very details I want them to hold, cannot be held, apparently. So, I have bought into this disorderly outfit for nothing. It is probably impossible to get a refund even for the membership, even thought it is a case of misselling in my opinion. And their lengthy terms and conditions state that if you cease paying annual subscriptions, you are supposed to destroy your emblems!!!
Last night, I read on a diabetics forum a very similar story by a man with that disease. He too had waited 7 weeks; he too had received an emblem with engraving of numbers too small and close together, the "18" being a particular problem. And he too had found that they protected themselves with their terms and conditions.
MedicAlert state that they answer calls to their emergency number 24/7, from anywhere in the World, and can translate into 100 languages. But where is the evidence? Can a company/charity which is so disorderly possibly achieve this?
And now to my emergency contact information! I gave three. The first I described as "friend": that was OK, they could manage that fine. The next two were the secretary at my church, and the church leader, and this is where it went awry!
First time around they morphed this into "secretary" (implying my personal secretary) and "personal assistant". WHAT? -- So I had both a personal assistant and a secretary: never met them!!!! I told them to correct this, and next time around it was rendered "significant other" and "religious superior" -- effectively billing me as a lesbian nun!!!!!!!!!!! What WAS so difficult, I asked in despair? I was told that they can't type anything into the field; it is just a drop-down chooser. And there are not many choices for non-relatives!! Over the 'phone, I was able to find out what those choices were, and I settled for: "undisclosed" and "pastor".
So, to conclude, I think MedicAlert are very shabbily run at present, and thoroughly mean as well. There are alternatives. There are plenty of testimonies as to how "reassured" people feel when wearing their emblems, but I have not found one story of anyone actually benefiting from their services in an emergency. Does anyone here have such a story?