About a year ago I phoned the care company to tell them Colin had a standing hoist and was told the carers can only use it if there are two people to control it. I told them I was the second person and was told that was fine. Today I had a phone call from the care company saying they had been in touch with CHC to see if they would fund an extra 15 minutes in the morning as a carer had said they need more time and it had been granted. I was very happy.
This afternoon the care company phone again. The conversation was as follows:-
Hello Mrs H. I'm ringing to tell you that you will have to use the hoist on your own, is that OK?
So when I am struggling, big, strong L (male) will just watch me?
Because carers are not allowed to use the hoist.
I was told they can if there are two people and I'm alway there.
No, they can't use it at all, but they can do all the personal care.
I'm quite capable of shaving, showering and dressing. It's transferring I can't do. Are they allowed to help put the belt and harness on?
Are they allowed to wheel it from one room to another when Colin isn't on it?
No. If anything goes wrong we would be liable. They aren't allowed to touch the equipment. It was at this point I thought I would cry....quick pause, Lord, put the right words in my mouth or I will cry or slam the phone down.
OK, thanks for letting me know. Please cancel the carers from now on. I'm quite capable of doing all Colin's personal care and I have no intention of struggling with a hoist whilst being watched. I'll ring the CHC manager now and ask her to change to a care company who are fully insured and are of help to me, goodbye.
No wait Mrs H. Can we come and see you tomorrow?
Not if the conclusion will be the same. That would be a waste of your and my time. Goodbye.
No wait. We will do a risk assessment and if it's deemed safe maybe you can work together.
OK, 3 pm will be convenient, goodbye. I put the phone down before she could say anything else.
And it was only the other day I said on this site that I couldn't do without the carers.
Today I nearly cancelled them.