As you know Bill has just come out of hospital and since we were not granted CHC we are self funding. Foolishly I let our Borough Council sort out the care package. Now the council only stipulate that we have 4 visits a day and they have to do certain things in the time then they can go. BUT (and it is a big but ) the agency bills them for the time allotted not the actual time and that cost is for us to pay. So, in the first day they have only done 60% of the time and not done so much as pick up a dirty cup extra to their tasks yet we are supposed to pay them for 100% of the time!
I just do not understand how they can do this!