I will name names here, HSBC. had a episode With them this week. When S started to have problems communicating, I went to our bank, explained the situation and asked for their advice. I was told I had to fill in a third party form, so I could talk to the bank about S's accounts. Had to this about 3 times, before it started to work. Had to phone them this week to activate his debit card. Yes, of course, they had never heard of this third party form, I definitely didn't have it set up for S! Feeling very tired, I lost the plot. Kept telling the guy he had it wrong, but no, he insisted on speaking to S. So I phoned our Premier Account manager, extremely cross and very upset, threatened to take our accounts elsewhere. We had just met this guy, so he was well aware of S's condition. Anyway, he did sort it out, the third party mandate was set up, he just wasn't doing his job properly! Had to go into the bank to sort the card out, the bank manager was expecting us and called us into a private room. Couldn't apologise enough and we got £20 put into our account, for the upset it caused me!!!!
Not bothered about the money,but it's a couple of bottles of wine! It's just the principle. Why have these facilities, if you don't operate them. Haven't we got enough to cope with, without little upstarts, not doing their job properly. Where was their training? It's these little things that really get me down. People ask what they can do for us carers, simple really, for folk to do their jobs!!!
Lots of love