Today i made a quick dash to catch up with a friend in a village a few miles away but had to rush home for what i thought was an important phone appointment at 2.30pm...and i am still waiting,so maybe it was'nt as important as i thought it was.
What is wrong with people,and i wont phone them as its an American number,and why should I when i am paying them for a service anyway.
The amount of times i have waited for people would fill the best part of a year,and my life has always seemed to revolve around the waiting game,I am not angry,but i am annoyed, and i am used to it,but i do get thwarted at every turn.
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secrets22
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I have had 3 rounds of the waiting game this week and how I dealt with it was put in things to look forward to something if they didn't turn up then I wouldn't feel like the time had been wasted!
It's aggravating isn't it when you wait in all day and they don't turn up and don't ring to cancel and rearrange with you!
I think that customer service is at an all time low now secrets22. Seldom do I seem to get more than the barest of service at all and the problem has increased in line with the burgeoning use of online chat and reluctance to pay for staff to offer a personal helpline or outsourcing it to a third party which couldn't actually care less. What a waste of an afternoon for you, and it is really demoralising to find that you weren't and aren't valued at all as a customer.
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One day my father had thrown the phone across the sitting room in frustration after he had rung up a train company to organise for my grandmother to have come to see them and they had been unhelpful and rude to my father on the phone and he had slammed the phone down on them and then had thrown it across the sitting room in frustration!
It's just manners to ring and let people know and apologise if you need to change or cancel an appointment as things do come up that means you can't honour the appointment and if you are polite most people understand if you ring and apologise and rearrange with them.
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