Hi all
I'm afraid to report that all of my photos on my phone, there must have been over 200 which included my granddaughters, have disappeared.
I have been on to Samsung support and they cannot retrieve them either. I copied them and pasted a selection of them to my computer this afternoon and rather than paste them the whole lot, including the ones I hadn't copied, disappeared.
I'm not impressed to say the least.
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That is strange Alicia, even the ones you put on Facebook?💕
Fortunately the ones on Facebook are still there so I'm going to copy those back on to my PC💜🌈
Oh what a terrible disappointment Alicia. How very odd and annoying! At least you have the memories of a lovely time in your head. It's a little bit of a compensation. I'm sure you've tried every avenue possible but I'll still cross fingers and toes that at least some of them will be found somewhere, either on your phone, or your computer. So sorry! 🙏
It really is Sue but I do have some on Facebook so I'll copy those back to my phone and PC.
They have to be on the computer somewhere so hubby us going to scour it tomorrow. Good thing is I put the photos of our granddaughters on Facebook so I can retrieve those.
Thank you.🙏🤗👍🌈
Oh this is so terrible, you must be so disappointed. I really hope some will turn up for you. 😊🌸
Thank you Bobby, I did everything I should have done ie. I didn't delete them, just copied them. Fortunately I can get a few back off Facebook.🌈🤗🙏
I am so sorry to hear this Alicia, and I hope that there is some way of accessing them again. It's a relief that some of them are saved, but I can understand how upsetting this must have been, and want to send you a hug.
Zest 
xx
My hubby is going to have a good look on the PC tomorrow to see if he can find them, it's really strange. Thank goodness for Facebook.
Aww, thank you Zest.
Alicia xx 🤗🌈🙏
Hi
I'm so sorry this has happened, you must be so disappointed. I'm glad you have some on Facebook. I remember years ago when we had to take our films to be developed, they lost them!! I wasn't best pleased!!
Love and hugs Lynne xxxx ❤️ 🤗🌈💜
Thank you Lynne, I am but at least I have some on Facebook which is good. I shouldn't think you were because there was no way of getting those back.
Hugs
Alicia xxxx🌈💜💜🌼🌈
I am so relieved for you and yours.
They never did find the film or the photos 🤬
Love and hugs Lynne xxxx ❤️🤗🌈💜
Thank you.
That wasn't good as you'll never get those back.
Sending hugs and love back.
Alicia xxxx🌈😊💜
Thank you xxxx❤️💜
xxxx 🌈💜🏞🌈🤗
Thank you Jerry and yes it really is, thank goodness I'll get some back via Facebook.
Hope you're having a good evening.😊🌈🙏
Oh yes, you're so right there.👍
Oh that's really disappointing cf and strange to say the least, I really hope your husband can find them. A few months ago there were two Samsung security updates on my phone. I didn't take any notice of it at first as updates had never been a problem, but suddenly about two/three months ago, I realised that all my last text conversations with one of my sisters (who died almost two years ago) and who I was very close to and my two nieces were gone and so were conversations with friends that I had kept for a couple of years. My phone was nowhere near full and I would still have had about eight hundred or so texts to go until the maximum for storage was reached. I desperately tried to get them back but I couldn't. I was so upset about it but I couldn't do anything and I know it was because of those updates.
Hi
I'm so sorry to read about your sister but also the loss of those messages as well. I would have by very upset too. My heart goes out to you .
All my love Lynne xxxx ❤️🤗🌈💜
Thanks Lynne, that's very kind of you. I was gutted to say the least as we were really close - I never trust updates anymore as that particular update also complete changed the way my phone looks and acts and actually doesn't feel like my phone any more, it's inferior to what it was before. I hope you can get some sleep tonight. 🤞🤞 💗 xx
You are very welcome. I would have felt just the same as you. Is there any way you can change your phone?
Thank you.I think I might be going back to square one re sleep. I will persevere for another few days and if it's still not working well I will stop taking them.
Night night sweet dreams. All my love Lynne xxxx ❤️🤗🌈💜
A new phone is in my thoughts Lynne, something to ponder over for now. Night night and sweet dreams to you too, I'm just about to head up. xx 🧡
I will mention your problem to my son tomorrow as he is very good with technology. Xxxx❤️💜
It really is and unfortunately couldn't retrieve the photos, very strange.
I'm really sorry to hear about the loss of the text messages, particularly as you've lost your sister, my heart goes out to you.
My thoughts are with you.🌈🤗
Oh no! That is so upsetting. I know how you feel. I dropped my last phone down the toilet and of course lost everything. The worst being photos of my granddaughter that can't be repeated. I really feel for you. x
Hi I'm sorry about your photos me and my mam have had similar losses I don't know a great deal about this, ours our stored in the phone I had saved some on a memory stick then put in my computer my friend helped with this i guess all we can do is print our favourites out then we have them safe and have as many back ups as we can I lost some kitten pictures of my cat pixie which I can never get back and luckily I did print off some special ones I paid at a print shop I think it's worth it buying a printer, I hope someone can help you with this I'm sure there's a way there still in the phone, my old phone broke and my mam's computer that's how we list ours 🤔
Thank you. The annoying thing is I copied them, I didn't delete them that's why I find it strange.
I've been on the phone to Samsung and they couldn't retrieve them which i found strange.
I'm sorry you lost some kitten pictures, photos are so precious.
🙏🌈😊
I lost photos on a phone several years ago when the phone was lost. I now have Amazon photos and every pic I take is backed up on to their servers. I’m half way though backing up the ones on memory sticks and hard drives too, only another 15000 to go..
It’s unlimited storage and included as part of Amazon prime.
I don’t work for for them, 😋😋, other cloud based servers are available T’s and C’s apply.
That's really good that your photos are backed up that way, very good idea.
I'll have a look at that as I have Amazon Prime.
Thank you 🙏🌈😊
There is some free software that might find them,try a Google. Dont give up yet.
Thank you, I'll have a good look. Appreciate your help.🙏🌈
Google can’t help, if your phone carrier can’t Help No One can. The carrier would know that.
That’s happened to me also, I lost the video of my only grandchild being born. That devastated me, what I’ve learned is after taking pictures I forward them to my email. Your email is forever you get rid of it? So it won’t matter if I lose my phone, I just go to my email. 🙏😷
How devastating that would have been. Good idea, I have my email on my phone.🙏🌈
Yea, I still have the phone Hoping for a MIRACLE🙏 Maybe One day technology can retrieve them?🤞🏼🙏
You just never know do you, I hope so for sure
Hello regarding our email is forever I didn't use my yahoo account for a while as had another one after when I tried you use my yahoo again it wouldn't recognise me at all I was on the same computer I used to use it ontoo, as I know sometimes a different device won't be recognised by a email account set up on one particular computer or phone, I think none of it can be trusted it's all like a electric brain sometimes it can just not function properly. I have no idea why my old phone I kept started going funny sending text messages wrong old ones mixing into new ones, so I bought a new one I still had photos on my old one which meant to put on memory stick one day whilst charging it up it just wouldn't turn on a complete mystery 🤔
That doesn’t matter, you can create a New password. You’re email should still be there. I have Yoohoo too that I hadn’t used in many years but I have no interest in using it, I never put pictures there I have a Gmail account that I use. 😷🙏
dear oh dear, I PUT MY NEW DIGI CAMERA /INTO THE WASH accidentally.Is it 100% with samsung? how have you damaged the phone? I fought for 10 years AGAINST SMART PHONE, not so smart user.had to take one out for my bank, accessing online banking, food deliveries or other deliveries.Going back to my camera. brought to a shop, successfully retrieved photos TOTALLY BUST AS CAMERA.
I haven't damaged the phone, I just copied the photos to put on my PC and they just deleted, I didn't even press delete.
Can't beat cameras can you.😊🙏🌈
It is normally difficult to delete without being given a warning first,so I wonder if the pictures are there somewhere.I have a device known as Picture Keeper and it will find all photos even avoids duplicates.
That sounds like a very good device. I didn't have any warning whatsoever and just copied some of them, I didn't choose them all but every photo I had disappeared off my phone, very strange. Thank you for mentioning Picture Keeper.
It is not a recovery it does as such,just finds any pictures and puts in one place ie its self.
Thank you, really appreciate your help🙏👍🌈
Oh no that's awful have you looked in recycling bin, cloud etc? Hope you find them especially of your grand daughters.
Thank you, yes I have and they weren't there, only ones that I deleted on purpose. Thank you and I hope I do 🌈🙏😊
Very strange try taking the phone into a repair shop they may be able to help
Thank you and I'm in the city centre tomorrow,I'll try and remember to pop in.🙏🙏😊
I'm sorry to hear about this as you have some very precious memories. Thankfully you have saved some and hopefully you will be able to find the others. I don't know what's happening with phones. My husband suddenly lost all his contacts for no apparent reason and couldn't get them back. Technology can be a good thing- when it all works ok!
Thank you. That's hard to lose your contacts. I agree technology brilliant when it works but when it doesn't 🤔🙏
Hello crazyfitness
Just makes you want to get right into a self driving car! 
Yeah quite😊
Oh no! My dear, I’m so sorry.
That happened to my daughter several years ago. Lost all the baby pics of her daughter from computer. Luckily we were able to give her some back.
That’s a real bummer!
Hugs!😥
Thank you.
Very hard losing baby pics, so glad you were able to give some back, what a relief.
Thanks you🌈🤗🙏💜
Oh no how devastating! I do hope you can manage to retrieve some of your photos from facebook. I lost alot of my photos from my phone about 3 years ago. They were photos of myself holding my grandchildren when they were first born, including videos, i was heartbroken!
Thank you and there are a few on Facebook, at least I can get some back.
I can certainly imagine how heartbroken you were, that's hard.🙏🌈
Oh no! I’m keeping my fingers crossed that they’re hiding in a folder somewhere on your computer 🤞 I’m glad you’d already posted some of the photos so not all is lost but still a horrible thing to happen x
Thank you. My hubby has gone through all of the folders on our computer and they aren't there unfortunately. At least I can retrieve some from Facebook. xx
Oh what a terrible shame. I hope your husband can track them down again and restore them. 🤗
Thank you, unfortunately he couldn't find them.🤗🙏🌈
Hi Alicia, I have over 14,000 some pictures on my phone and iPod. They go automatically to the cloud or they use too. I get hard copies of a sampling of them. I have a lot of Facebook and photo albums. I’m a bit of a shuttle bug. I have them saved to Walgreens (which I forgot the password and no longer have the email associated with it) Shutterfly which has an app. You can order all kinds of photo gifts from them. What I am trying to say (which I’m doing poorly at) is save them to several different places. Even saving them to DVD 📀 as a backup would be a good idea. I’m sorry that your pictures from your phone went MIA. That is very frustrating I know. Over the years I have lost pictures for one reason or another. I hope you are able to recover them one way or another.📷🎞💽💾👶🏻🌈🌳🦩🦮🐠👱🏻♀️🧑🏻🦰👩🏻🦰👨🏻🦱👵🏻👴🏻💃🏻🕺🏻🏄🏼♀️🧘♂️🏕🏖😊💕
My goodness, you have a lit but really do have it sorted on how and where you save them.
Thank you for your very good suggestion, much appreciated.
It is very frustrating.🙏🙏🌈😊🤗👍
Sooooooooo sorry to hear that you , the person who sends us so many wonderful pictures have lost some of yours . You have reminded me to download my over 1,100 photo's onto a flash drive. I do hope /pray you will be able to retrieve them .
Thank you and I do love my photos and I wasn't impressed as they were from my holiday and some of the granddaughters. I have some on Facebook so I'm going to remove some of them from there.
I've switched on a back up on my phone now, I didn't realise it had a back up system. When you buy these phones you get no help whatsoever, we are left to fly solo and look up on the internet.
Oh no! Perhaps your cell phone provider, can help, to see if they can retrieve the photos. Sometimes, items can be retrieved. I’m sure you’re upset by this, so sorry, for you!
Thank you. Unfortunately Samsung were unable to help so I'm going to get some of the photos back off Facebook. I did upset me but I feel better about it now as there are worse things that happen at sea so to speak and I am fortunate to have put some on Facebook.
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Just a few photos from my walk this morning.
Photo of a wedding cake