Where have all my friends gone?

[Poshdog]

No notifications, news or comments. I am used to waking up with you all but today you have disappeared. Help, cannot function without your input. Hope to see you all again soon xx

[DorsetLady PMRGCAuk volunteer]

Hi

Please have a look through this link - and try and resolve issue yourself- but if no luck then please contact HU through the ‘help centre’ or ‘contact us’ options under SUPPORT on footer -

healthunlocked.com/pmrgcauk...

[Poshdog in reply to DorsetLady]

Thank you. Have tried all suggestions, even turned phone off and re-started but no luck. So glad you are still there 😘

[Poshdog in reply to DorsetLady]

Can gain access through your post which arrived in inbox, but no e-mail for Daily Digest - have contacted HU, sorry to give them extra work, thanks again for help x

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

That’s why they are there …and if they don’t know, they assume everything is okay…

[Poshdog in reply to DorsetLady]

I am now reconnected, praise be, quite bereft without daily news feed xx

[Poshdog in reply to DorsetLady]

Great service from HU. Got email from Brett day after I sent mine, advising he was resetting some bits and pieces (my interpretation, not actual words used) and would I respond thus confirming all now well. Impressed!

[DorsetLady PMRGCAuk volunteer in reply to Poshdog]

Good to hear ….

[Badminton]

The same happened to me a couple of weeks ago. Used to get emails every day from HealthUnlocked and then nothing. Really miss the interaction between people on this forum. Have been a member for about a year and tried to get reconnected but unable to do that.

The only way I can get access is to ‘google’ HealthUnlocked every day to be able to see the latest communication from members.

PMR

[PMRpro Ambassador in reply to Badminton]

Have you reported the problem to the Support Centre - via the black strap line at the bottom of the page and send them an email, and do it repeatedly until they register the fact.

And as piglette says - check your spam and if they are there rectify that! gmail has some strange ideas as to what might be dodgy!

[Poshdog in reply to PMRpro]

Yep, reported to support centre, nothing in spam, strange as all comments are coming through - technology is not one of my high spots!

[Poshdog in reply to PMRpro]

Now receiving loud and clear - the gremlin has been sorted!

[Badminton in reply to PMRpro]

Not in my spam/junk but have now added ‘[e-mail]’ to my contact list.

Will report the problem if not working.

Thanks for your advice.

[Poshdog in reply to Badminton]

Yes, that is the way I have been doing it - like you miss the interaction x

[Poshdog in reply to Badminton]

Did it your way yesterday as felt quite bereft but today you have all come back, no idea how or why but long may it last

[piglette]

This happened to me recently. It was caused by my ISP deciding to reject the emails from Health Unlocked. I solved it by adding [e-mail] to my contact list.

[Poshdog in reply to piglette]

Shall try but technology not my strong point! X

[piglette in reply to Poshdog]

It is usually quite easy to add people to your email contacts list. You can always ask Dr Google. What computer and what software do you use to access your emails?

[Poshdog in reply to piglette]

Hi Piglette, it's back! No idea how or why. Usually access on Samsung phone (computer Dell) and eclipse is my server. For me it is a bit like a car, wonderful when it works but no idea what goes on under the bonnet. Many thanks for your input

[piglette in reply to Poshdog]

I had that happen the time before last, it stopped and a few days later came back, but last time I was not so lucky. Glad it is working again.

[Poshdog in reply to piglette]

Hi Piglette, had response from Brett at HU saying he had reset some emails, requesting that I confirmed back that mine was working! Maybe send him one yourself?

[piglette in reply to Poshdog]

Ahh that would make a difference.

[Marcy47]

I had this problem earlier this year. I found they were being sent to my junk mail. Got you all back again.