The Unexpected!: Good Morning everyone. I'm... - PMRGCAuk

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The Unexpected!

Kendrew profile image
80 Replies

Good Morning everyone.

I'm currently near Looe in Cornwall, in a small holiday apartment with a stunning view across a beautiful bay.

Arriving yesterday after an extremely tiring and frustrating 7hr journey by car (hubby drove) I then found myself with the task of making up 3 beds (I had to bring own bed linen as part of covid requirements, and son & girlfriend arriving later in week)...a job I find exhausting at best of times, then unpack the suitcases and pay a visit to the supermarket.

These few tasks alone took several hours, and as all of you will understand, resulted in me experiencing complete & utter exhaustion! Imagine my horror then, when we unfortunately discovered that the apartments 'deep clean' described on the website, had definitely not been undertaken by the apparently 'new' cleaning company. We discovered really 'fluffy'/dusty surfaces everywhere and carpet that clearly hadn't seen a vacuum cleaner. The kitchen surfaces still had some breadcrumbs on them and when I made up the beds I discovered a hairslide and a used plaster behind one!!

So...only one thing to do!!....I had to start cleaning/sanitising our holiday apartment myself. Obviously we've complained but I didn't want to be waiting for the cleaners to return...it needed sanitising swiftly. Needless to say, I was on my knees by the evening and feeling completely wiped out. NOT the start to the holiday I'd hoped for!

By now, I was feeling really fed up and disappointed and almost wishing I was back home, but after a knock down, you pick yourself up, dust yourself off and get on with it.

So!.....David cooked us both a lovely meal and then persuaded me to walk the 2min walk to the beach bar, where I had my first prosecco in a very long time and watched the sun go down from the shore. Was simply beautiful. When I finally got into bed, I was definitely feeling somewhat 'wired' after such an exhausting and stressful day and was very concerned about the impact it would all have on my general well- being for the next day or so.

As I settled down under the duvet, all I could hear was the sound of the sea......the gentle lapping of waves as they rolled in and the occasional seagull. I slept like a log in a really comfy bed and awoke this morning to the sound of the gentle lapping of the waves on the beach again. I feel refreshed and so much better than I'd expected to. Just lying in bed now, listening to the sea, is so therapeutic..... calming, soothing, healing. I truly thought I was going to be completely out of action today, but a good night's sleep with nature's wonderful influence has somehow alleviated that. I feel rested, calm, content and most importantly...Happy!

Don't misunderstand me.....I intend to have a very restful day and take it really easy as I know yesterday's experience will have some consequences if I don't react appropriately over the next few days, but how glorious a feeling to have woken, just for once, free of the 'expected' complications of 'having done too much'!

I absolutely love the sound of the sea and to have it sending me off to sleep for the next 2wks feels like it will be balm to the wounds. I wish I could capture it in bottles and send you all some.

Just shows you that sometimes the 'expected' can become the 'unexpected'!

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Kendrew profile image
Kendrew
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80 Replies
Bcol profile image
Bcol

Good morning, what a horrendous start and after a long journey. So glad you have had a good night and are feeling more rested and relaxed this morning. View looks fabulous, a very relaxed lazy day or two is now on the menu. Weather b. awful here, very heavy rain, dull, dark and miserable. Very wet me and dogs this morning. Hope the rest of the holiday goes well.

Kendrew profile image
Kendrew in reply toBcol

Thankyou Peter. I did wonder if you'd be out early this morning if weather was grim!

Bcol profile image
Bcol in reply toKendrew

Let's just say there have been sunnier and drier mornings. 💦💦

Mcdurmott profile image
Mcdurmott

Dear Kendrew—It was refreshing just to read your report. Have a wonderful vacation!

Kendrew profile image
Kendrew in reply toMcdurmott

Thankyou. I'm looking forward to a pleasant two weeks now.

Constance13 profile image
Constance13

Horrendous start to a holiday!! However, looking over that scene will make you feel better even if you can't do much more over the next couple of days. Take care! 🍀🍀🍀

Kendrew profile image
Kendrew in reply toConstance13

Thankyou. You're completely right. It's hard to feel anything but happy in such a pretty place.

SheffieldJane profile image
SheffieldJane

You’ve turned your lemons into lemonade! Have a lovely restful time. I do commiserate but I won’t conjure it up again, just keep listening to the sea - in out - in out. 💙

Kendrew profile image
Kendrew in reply toSheffieldJane

Haha! In...out...in...out!! It's working!😄

Coffeebeans profile image
Coffeebeans

Oh it looks lovely there. Have a fantastic holiday after that start!

Kendrew profile image
Kendrew in reply toCoffeebeans

Thankyou Coffee beans.

Tinasleepyhead profile image
Tinasleepyhead

How wonderful to read your post things could have been so much different this morning, but they are not, you’re rested and enjoying the views and sounds of the sea, you so deserve it, I wish you a wonderful two weeks of rest and relaxation 😘

Kendrew profile image
Kendrew in reply toTinasleepyhead

Thankyou. ❤️❤️

jinasc profile image
jinasc

Charge them for cleaning, £20 per hour is going rate................

Bet it is sparkling and the place is so much happier getting a good clean.

Thank goodness you had to take your own bedding...........the mind boggles.

Constance13 profile image
Constance13 in reply tojinasc

Do you really think the owners would pay up?

jinasc profile image
jinasc in reply toConstance13

Why not?

It is always worth a shot and saying how disappointed you were and due to ill health etc..........

My neighbours own a holiday let in the Lakes and they had complaints and refunded then changed their agent. As they said 'we would not like to go on holiday and find that it was not up to the standard we expected'.

Constance13 profile image
Constance13 in reply tojinasc

Let's hope they are lucky. A complaint somewhere is necessary.

Kendrew profile image
Kendrew in reply tojinasc

I agree, but the lady who owns it is really lovely and before the new cleaning company took over, she'd had no problems. She's thought of absolutely everything you'd possibly need and I've never been in such a well equipped property. I've read the visitors book up to the previous week and almost everyone without exception mentioned how spotless everything was. She was so upset and apologetic and I felt it wasn't her fault as she wasn't to know they wouldn't do the job she'd payed them to do. Under the circumstances I feel I don't want or need to make a big fuss about it but just hope she's sorted it for the next holiday makers and learnt a valuable lesson!

PMRpro profile image
PMRproAmbassador in reply toKendrew

Mmmm - but that means the company should provide the refund to both of you.And the mention of a review on their website should encourage them!!!!!And really - had I changed my agent, I think I might have got a friend to check, even if I couldn't. I'm not a very trusting person.

Which leads me to wonder if the agents are also being swindled by their cleaner. It may have been an honest mistake, they do happen, but the Brits are renowned for not complaining about shoddy service of any sort! I've lived out of the UK too long to accept it ...

Kendrew profile image
Kendrew in reply toPMRpro

You're right, and I hadn't actually thought of tackling it from the point of view of the actual cleaning company being the ones to refund both the owner and us. I may well suggest that when I speak to the owner later. I'll find out who the cleaning agents are and definitely address the issues we had in my 'review'.The owner has a gentleman friend who lives on the site and double checks the apartments after cleaning. Unfortunately, as a friend, I think he does it as a favour more than anything, and as apologetic and lovely as he was, he probably didn't put as much emphasis on attention to detail as he should have. In the grand scheme of things it's not desperately important but it's also not acceptable either. Hopefully enough will have been said to prompt a positive response from the cleaning agency....I won't hold my breath though!!!

Blossom20 profile image
Blossom20 in reply toKendrew

How lovely of you, what a kind attitude! You'll feel better than you would have if you'd made an angry scene I'm sure. And I bet the owner will give you some money back as she's so nice.It sounds magical - sleeping to the sound of the sea and prosecco in a beach bar - I'm very envious!

Have a great time !

Kendrew profile image
Kendrew in reply toBlossom20

Thankyou Blossom20.❤️

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer in reply toConstance13

If you don’t bring it to their attention they won’t know the cleaning company aren’t doing what they should….and charging a pretty price no doubt!

Plus Kendrew may get a refund…always worth a punt….

Kendrew profile image
Kendrew in reply toDorsetLady

The lovely lady who owns the property is now aware and will be contacting the cleaning company first thing tomorrow morning. If she offers us some sort of a refund, I'll accept it with thanks but otherwise I've made my point and feel I don't need to take it further on this occasion. As long as it doesn't happen again, I'm happy.

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer in reply toKendrew

Fair enough….the problem is if you’re reliant on someone else to do cleaning etc, you just have to hope they are up to standard……and as I said this year, any UK holiday place is booked to the gunnels, so I feel sorry for her….and you! Not what you want after a long drive!

Kendrew profile image
Kendrew in reply toDorsetLady

You're right...it's not a normal holiday season for anyone. If I could have dealt with the cleaning company myself, believe me, I would have!!! They would not have got off lightly with me. I felt so sorry for the owner as she was so upset and it was clearly a problem not of her doing. Hopefully it'll be sorted tomorrow. I'm just going to enjoy the rest of my holiday now.

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer in reply toKendrew

Good🌸

Kendrew profile image
Kendrew in reply toDorsetLady

❤️❤️❤️

Kendrew profile image
Kendrew in reply tojinasc

The owners pay £90 a clean!!!... but then it is meant to be a deep clean! They're definitely being swindled.

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer in reply toKendrew

Well report it then….as you say they are being swindled….they may do something about it, they may not…….

cleaners are probably at a premium, especially this year…but no excuse for shoddy work..or as it seems, no work!

Kendrew profile image
Kendrew in reply toDorsetLady

Somewhere I think I said I've contacted the owners and they'll be on to it with the cleaning company tomorrow. Haha!... I'm so confused who I've said what to!!😄

jinasc profile image
jinasc in reply toKendrew

I feel sorry for them - but happy you contacted them - the relief that they now know what is going on must be a relief to them.

Enjoy everything including the Eden project and Heligan. Take it easy at Heligan.

Kendrew profile image
Kendrew in reply tojinasc

👍❤️

123-go profile image
123-go in reply toKendrew

Any cleaning jobs going? 👀If I were employing someone to clean a holiday home I would expect a lick of paint as well as the clean.

Kendrew profile image
Kendrew in reply to123-go

Haha! I'll ask!😄

AndrewT profile image
AndrewT

Dear Kendrew,

I'm so glad, that your Holiday, is Finally underway- Roads, Dirt and Cleaning notwithstanding. See if you can get into Fowey (pronounced F 'oi') and get some Clotted Cream. (either that or Truro.... NO Fowey, you are on holiday!)

If, and it IS a big 'If', you feel Up To another 'Busy Day' The Eden Project is always 'worth a look'. (It will be a Lot more 'established' than when I was there last, I'm sure.)

If you Don't 'feel like' Doing anything then just Relax, enjoy the Sea, the Fresh Air, the Food- if you get the chance😋. (the genuine Pasty, fresh cooked from the shop, is a Delight.)

Above all ENJOY YOUR HOLIDAY Kendrew, you deserve, you Both do. Very best wishes

AndrewT

Kendrew profile image
Kendrew in reply toAndrewT

Thankyou for your lovely message...and all the 'suggestions'. We'll definitely follow them up. Really kind of you.

autumnlass profile image
autumnlass

Am so glad that the very dark clouds had such a silver lining! A really uplifting story and really happy for you and your family Kendrick. Relax and enjoy the next 2 weeks. Heligan and Eden Project are real treats waiting for you round the corner, when you’re ready to visit! 🌈💐

Kendrew profile image
Kendrew in reply toautumnlass

Thankyou autumnlass. That's really appreciated.

2013mayo profile image
2013mayo

Hi Kendrew,

So sorry it was a bad start to the holiday, but if you are anything like me you would have cleaned up anyway, you now know it’s to your level of cleaning and probable feel more safe.

It looks fabulous there.

Hope you have a very restful, enjoyable holiday.

Take care.

Xx

Kendrew profile image
Kendrew in reply to2013mayo

You're so right....I bought anti-bac wipes, spray, bleach, etc!! I also put ALL the crockery and cutlery in dishwasher!! OCD or what!!!😄

2013mayo profile image
2013mayo in reply toKendrew

Hi, Me too 😬

Xx

Kendrew profile image
Kendrew in reply to2013mayo

Hahaha! 😄😄

PMRpro profile image
PMRproAmbassador in reply toKendrew

If there was a dishawasher - I'd have done that too!! Anyway ...

123-go profile image
123-go in reply toKendrew

Not at all! We rented a holiday cottage in Dorset some years ago; the cutlery looked as though it had been used for sticky toffee pudding and put straight back in the drawer-I kid you not! The memory still haunts me!My son stayed in an Airbnb recently. He wrote a very good review and the owner replied saying that when he inspected after Steve had left he couldn't find a speck of dust or a splash on the bathroom mirror. Army training or upbringing? 🤔

HappyDiamonds profile image
HappyDiamonds

Have a lovely holiday Kendrew and enjoy yourself despite the tricky start. It might be a blessing in a way because at least you now know the apartment is squeaky clean. Feel sure that view and the sound of the sea will be worth everything you have had to cope with and its great that you have such a positive attitude. I love Cornwall!

Kendrew profile image
Kendrew in reply toHappyDiamonds

Thankyou HappyDiamonds. Yes...I know everything is cleaned to my standard now and I don't have to keep worrying about it. 👍

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer

Hi

Agree about the sound of the sea……I just love it…any time of day.

But then I’m spoilt in that respect…can visit it anytime….and my son has a bungalow a stone’s (or should that be a pebble? a shingle? ) from Chesil beach.

Not always restful lapping of waves though, sometimes very stormy….good for my (our) inner Viking!

Enjoy the stay if not the journey home! …passing Stonehenge or not as the case may be!

Kendrew profile image
Kendrew in reply toDorsetLady

How lovely for you. So lucky. Must be why you always seem so calm and serene with your posts! I quite like a stormy sea too....as long as I'm not on it or in it at the time!!

😄We passed Stonehenge on the way here and although there was a lot of traffic, the barrows and henge itself were deserted. Looked very commanding though. Don't you think there's a kind of strange energy you can feel as you travel close by ?? May be I'm imagining it?

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer in reply toKendrew

No you’re right… when hubby was in the Army he was stationed at Larkhill twice (once for 5 years, once for 3yrs) - which is only a few fields away from it - so many a walk to it - in the days when you could. My son declined to visit it a couple of weeks ago with his family - knows woods close by from his youth- and the A303 from last couple if years driving to London!

My home town is not far from it either, so have known it all my life .

Kendrew profile image
Kendrew in reply toDorsetLady

I remember visiting the stones at Avebury, and my husband is a complete sceptic about anything like that, yet he felt a strange sense of something feeling very different as he walked around them. He often mentions it to this day and can't explain what it was exactly thst he felt.

Rosbud profile image
Rosbud in reply toDorsetLady

I love Chesil Beach and the sound of the pebbles , can’t see the sea from our house but can hear it if winds in the right direction!

Longtimer profile image
Longtimer

Love the view, and as for the sound of the sea...wonderful.

It dosen`t surprise me about the non cleaning aspect though....I know of two people this has happened to...one went to Butlins, when she walked in with childern...it was disgusting.....the other in an apartment....it`s obvious what the excuse will be....our staff have ben "pinged!"...so there is no-one to do it....but they still take your money!

Enjoy it anyway.....lovely...

Kendrew profile image
Kendrew in reply toLongtimer

Thankyou. I'm definitely not going to let it spoil my holiday. The idea was to embrace the sea air and possibly regain some of my vim & vigour...not deplete it further with stress and anxiety! 😄

yogabonnie profile image
yogabonnie

What a Glorious post!!! You did do too much but telling you to pile the sheets on the bed for those coming and give it all a lick and a promise I know would not have flown!!! so good for you for doing it and wonderful that you are RESTED!!! Perhaps sometimes a hard workout..and a strong rest after.. IS the ticket!! Have the best best best vacation. what a gorgeous view!!!

Kendrew profile image
Kendrew in reply toyogabonnie

Hi yogabonnie.So lovely to hear from you. Thankyou for your message and yes.....I'm going to definitely enjoy myself.

PS. I'm still doing my yoga for osteoporosis.

yogabonnie profile image
yogabonnie in reply toKendrew

In the fall I should organize another zoom meet up yoga and say hi! group.

Kendrew profile image
Kendrew in reply toyogabonnie

Oh yes please. You definitely should...please!!.... it was so helpful when you did those seessions...and they were the reason I decided to continue to practice yoga.

SnazzyD profile image
SnazzyD

Yup, they come occasionally and are so precious. As you say, if only you could bottle it.

Kendrew profile image
Kendrew in reply toSnazzyD

If only Snazzy!! There's a lot of 'stuff I'd like to bottle if I could!!

Coco63 profile image
Coco63

What a nightmare start to your holiday- I would have done the same and started cleaning straightway - and worrying about the payback next day - not ideal! Sounds like you’re having a nice time now though which is good -lovely view too! 😍

Kendrew profile image
Kendrew in reply toCoco63

Thankyou Coco63. Everything happens for a reason and I at least know that the apartment is now covid clean!

Coco63 profile image
Coco63 in reply toKendrew

😂😂 indeed! Hope you have a nice relaxing time and enjoy the Prosecco’s and sunsets! 🥂

Kendrew profile image
Kendrew in reply toCoco63

Thankyou ❤❤

HeronNS profile image
HeronNS

You can't bottle the experience, but you can get a sound machine. I have one which I use all the time; among other options it has an ocean sound. (I use the brook option as it is a sound which more effectively blocks or masks ambient noises around where I live.)

soundofsleep.com/product/so...

Kendrew profile image
Kendrew in reply toHeronNS

Not heard or seen one of those before. Is it similar to how asmr works?

HeronNS profile image
HeronNS in reply toKendrew

No idea what asmr is :D The sound machine looks like a radio, sits somewhere on a surface near where you are, whether you want it while you sleep, or to create ambience during the day, and you can set it to make different sounds.

Kendrew profile image
Kendrew in reply toHeronNS

Autonomous Sensory Meridian Response.... definition:- a relaxing, sleep-inducing sensation beginning on scalp and moving down body. Sometimes referred to as 'brain massage'. Triggered by gentle sights & sounds such as whispers, accents crackles. So for instance, I can find a 2hr video of someone stroking a fur covered mike, or gently brushing it or combing it. The noise is reminiscent of waves gently crashing on the beach, but the slow movements and low-levrl noise is so relaxing.

I know I must sound like a mad woman!! 😄 Google it and see for yourself. It won't be for everyone, but definitely helps some.

Definitely different to your sound machine. Really like the sound of that too though! Going to look into that.

HeronNS profile image
HeronNS in reply toKendrew

I don't know, sounds a bit creepy!

Kendrew profile image
Kendrew in reply toHeronNS

Hahaha 😂 I guess it does... I probably don't explain it very well.

HeronNS profile image
HeronNS in reply toKendrew

Apparently neither does the internet. Not to me, anyway. ;)

Kendrew profile image
Kendrew in reply toHeronNS

😄😄😄

PMRpro profile image
PMRproAmbassador

I do hope you registered the deficits with the owner/rental company/whoever. I'd expect a rebate commensurate with the work involved.That was the joy of the campervan - it was often not perfectly clean, but it was OUR dirt which I found comforting!

Happened to us once. How did I know it hadn't been cleaned properly? The cockroach under the table ...

Kendrew profile image
Kendrew in reply toPMRpro

I had them all written down and photos to prove what I discovered, which the owner is now in possession of. Just left it all in her hands to discuss with the agency.

123-go profile image
123-go

I'm coming along very late to reply to your email. I haven't yet read others' replies but I know that I'm echoing what they've will have written in saying that I'm so pleased that you haven't suffered as a result of all that effort.I was hoping that after your description of a comfortable bed and restful sleep you were going to say that you woke up and realised that all that had gone before had been a bad dream!

Your holiday location looks idyllic and I wish you the restful holiday you deserve with sunshine and good company. x

Kendrew profile image
Kendrew in reply to123-go

Hi 123-go, Thankyou for both your lovely message and your good wishes. Really kind of you.

DorsetLady profile image
DorsetLadyPMRGCAuk volunteer

Forgot to say, if you get bad weather any day, try popping across to other coast- it’s surprising how it varies! North coast is much more rugged as well- so makes a change…but most of all enjoy!

Kendrew profile image
Kendrew in reply toDorsetLady

Thankyou ❤

Cosmos22Marigold profile image
Cosmos22Marigold

Just seen your lovely write up of your journey and holiday arrival in Cornwall. I've been there and it took me back a few years but wonderful memories. Sad you had to clean the place but good news that you still feel ok. Enjoy the next 2 weeks and hope it just gives you a pain free break with your family. I can hear the sea!!!! I wished.

Kendrew profile image
Kendrew in reply toCosmos22Marigold

❤️

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