Appeal from PMRpro to the rest of you for help - PMRGCAuk

PMRGCAuk

22,140 members•41,957 posts

Appeal from PMRpro to the rest of you for help

PMRproAmbassador•

For the last 2 weeks I have been unable to edit my posts or replies. I reported it 10 days ago and was assured that the bug would be attended to "as a priority". It is still there.

Over the weekend the links from email notifications have not been working - it has taken several attempts to get to a reply or post almost every time. Last night I got a message from someone that the links people use in replies to references or other posts are not working a lot of the time.

I have already written this once - and it wouldn't post, it timed out with a 504 error message.

Please can anyone experiencing any of these problems report it to HU using the Report option which is at the bottom of every post or reply. If there are enough, HU can't ignore it.

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PMRpro

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27 Replies

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Bcol4 years ago

They seem to be coming up twice now as well!!!

4 years ago

Seems to take me ages to log on to Healthunlock.... clearly something is up the creek

jinasc4 years ago

I thought it was my computer.................grrr

PMRproAmbassador• in reply tojinasc4 years ago

So did I!!!

Longtimer4 years ago

Have reported it...getting a 504 message, we live in hope!

Marymon4 years ago

Have done, and received acknowledgement.

Gunflash4 years ago

If I experience these difficulties I will certainly follow your request.

123-go4 years ago

Thank you for trying to sort this out. Frustrating.

(Any chance of sorting out my online grocery order too in your spare time? 😂😤)

PMRproAmbassador• in reply to123-go4 years ago

Spare time? What's that?

123-go4 years ago

It's that thing you have when you're sleeping.

PMRproAmbassador• in reply to123-go4 years ago

Ah so - no, I'm using my time to sleep then, it isn't spare in as unallocated ...

123-go• in reply toPMRpro4 years ago

Drat! 🛌

DorsetLadyPMRGCAuk volunteer4 years ago

Kept getting 504 error message over weekend- thought it was because at son’s and on iPad - so didn’t report it - but will if it continues today.

4 years ago

Yes, I have had the same problem, I will do as you ask 😀

nuigini4 years ago

Will do.

Sophiestree4 years ago

That explains why everything is timing out and not loading. I have had this issue all weekend.

How do you report it? Or should I know that already?

PMRproAmbassador• in reply toSophiestree4 years ago

At the bottom of every post or reply there is a line: blue box saying Reply, box with a heart for likes, the word Report in blue and on your own comments More which should allow you to Edit or Delete (currently also not working for Edit). Click on Report and a box appear to write your complaint in.

Most seems to be OK now but occasionally it is slipping. I got hold of the Admins for the charity to add their weight.

Sophiestree• in reply toPMRpro4 years ago

ok, thanks, good to know

SheffieldJane4 years ago

I know that there are some tweaks being done. I have been asked for my views on improvements for the site, by someone doing a project. I checked with Fran and she knows about this.

Sometimes posts won’t open for me. I thought it was my ancient iPad.

yogabonnie4 years ago

I hate that for you!!!

I haven't been posting so don't know..but just wanted to say what a pain!! we NEED your posts. OKAY now I am EDITING this and will see what happens.

yogabonnie• in reply toyogabonnie4 years ago

I edited the above and all is normal.

Estellemac4 years ago

Think it’s fixed now I just edited a post.

4 years ago

Hello everyone! I'm Hema from HealthUnlocked. We appreciate your reports and our members alerting us to technical issues. We are aware of the editing issue and the fix will either be implemented today or later this week. We are also aware of the gateway 504 or 502 error issue. We have been working tirelessly to implement the fix for members over the weekend.

Please understand we are a small team do our best to serve all of our members! Please drop us an email at support@healthunlocked.com if you come across any other technical problems! 😊

HeronNS4 years ago

I've not personally been aware of any problems, until yesterday when the site kept timing out. The editing thing was interesting. If you wanted to correct a spelling, say delete a wrong letter, the edit link stayed greyed out unless you also toggled over another letter and then it seemed to work. Has been like that for quite a long time, at least with my device and browser.

PMRproAmbassador• in reply toHeronNS4 years ago

Yes I reported it 10 days ago and it had been a problem for some days before that. Now it does what you describe but I was doing the correction and that involved changing letters as it was often a typo but the box didn't change colour, it just sat there and did nothing,