After OH's stroke in April we decided to change the bath for a walk-in shower. Got a quote from a local firm but they were busy until August. Saw an advert for a National Company who were a Which? trusted trader, so got a quote from them. It was a LOT more expensive but they could start in 2 weeks and it would take 5 days to install.
We chose the shower enclosure and said we wanted an electric shower again to replace the old one we had over the bath. We also wanted the basin and vanity unit replaced as the basin was the wrong colour, and the unit was an old kitchen one.
All went well until the shower was fitted and didn't work. Turned out to be an electronic mixer shower (hot and cold supply that doesn't heat the water), and not an electric shower ( that heats cold water as you need it).
Discussions ensued with the company who insisted we had got an electric shower and that was what we had signed for!
They wanted to fit a pump on the hot tank to increase the water pressure so the shower would work, but we refused that as we would have to have a tank full of hot water every time we wanted to use the shower.
Time was passing, 3 weeks without a shower in this heat. Then they said if we wanted it changed to an electric shower we would have to pay half the cost of re-fitting £500! I said I just wanted what I had signed for on the contract and I was not happy about paying more.
They sent me a form to sign headed "Variation to contract" to say I would pay the £500. I haven't signed it yet and have taken legal advice, the solicitor told me not to sign it as in the "Conditions of Sale" in the small print on the contract it states that "You will not be charged to rectify any defect caused by us". I think the shower not working is a major defect in a shower. Then the company sent a fitter to replace the shower. I am now waiting for the grab rail I ordered (they supplied a different one) and the bracing bar to connect the shower screen to the wall as it wobbles at the moment and I am worried that if we fall against it it will collapse. When they have supplied what I signed for I will tell them I am not paying any more money and see what happens then. It was 4 weeks without a bath or shower which I reckon should be grounds for compensation.