Goldpharma : Hi, Is anyone else unable... - Pernicious Anaemi...

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Goldpharma

Filsmoos profile image
20 Replies

Hi, Is anyone else unable to access the goldpharma.com site? It was fine yesterday but today the front page is a declaration saying US customers can no longer purchase etc. I am then unable to progress anywhere else on the site. The issue is I am in the UK and not the US! I do not have a login ID.

Hope that makes sense. Thanks in advance

F.

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Filsmoos profile image
Filsmoos
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20 Replies
polly3 profile image
polly3

Apparently click on the forgotten password and it takes where you need to go I have yet to try it . x

Filsmoos profile image
Filsmoos

Many thanks for the reply but sadly does not work. I am asked for my email address which it cannot find as I have not previously registered! Anyone else seeing the unable to send to the US page? Its very strange!

Many thanks!

harryTi profile image
harryTi in reply to Filsmoos

I would usually buy from goldpharma, but I found new one. I'm very happy with

bit.ly/2vFfLBr

Their customer service is fantastic, price is awesome and I received my orders within a 3-5 days.

There are many products and they happen to carry what I use.I would give them 5 out of 5 stars.

engels profile image
engels

I asked Goldpharma what the problem was and received this reply:

"Unfortunately, despite being a wholly legitimate pharmacy service based in the EU, due to new regulatory requirements drafted by the US credit card brands, in truth principally designed to protect the US online pharmacy market share and drug prices, companies like Goldpharma must implement significant system modifications in order to stay compliant with recent rule changes relating to the regulation online payments using Visa credit/debit cards for pharmaceuticals or provide alternative secure payment methods such as bank transfer and e-wallet. Our management is currently determining the feasibility of implementing the changes demanded by the credit card industry which are exhaustive and bear no relation to payment or service user security. Regrettably this has resulted in an unavoidable temporary disruption of our services while the work is undertaken for which we sincerely apologise. Our executive and technical teams are working on a solution to the current payment problem and we hope to restore our online services as soon as possible. However, at this time it is not possible to be more specific. In the event of any further enquiries please contact us at your earliest convenience."

Filsmoos profile image
Filsmoos

Thank you so much for taking the time to obtain a response from Goldpharma. I really appreciate your assistance, so it looks like a wait and see approach is the best. I would have contacted them myself but I could not even access their contact details!

Thanks again and kind regards.

Gambit62 profile image
Gambit62Administrator in reply to Filsmoos

I source my injectable B12 from mycare.de - may not be affected in the same way. The site has an english version but the translation isn't complete in all areas which can make things a bit difficult and you may have to call on a dictionary ... but here's hoping that goldpharma sort themselves out quickly.

mikeg71 profile image
mikeg71

I'm going to throw these guys back in the ring. They are UK based. Do Methyl, Hydroxo & Cyano in Injection, sublingual and nasal and have always worked great for me.

I know two people on here have not had a great experience with them in the past but the level of feedback they have on e-bay now speaks for itself so you dont have to take my recommendation.

B-Amazing

b-amazing.net

stores.ebay.co.uk/B-Amazing...

Frodo profile image
Frodo in reply to mikeg71

Didn't people say they weren't a genuine organisation, took money and didn't send the product? I'm not saying this is true, just what I think I remember people saying. If they are genuine they sound like a good resource.

mikeg71 profile image
mikeg71 in reply to Frodo

Two people came on here with legitimate complaints about not being sent stuff they ordered. They got refunds. I think the company had issues with Methyl supply some time ago.

There current e-bay feedback is V good if you have a look and they have always done well by me.

I'm not trying to sell them, but I dont want two detractors to pull down a good option for everyone else just because they had an issue months ago.

For anyone thats unsure I'd say get in touch with them and see where it goes.

Frodo profile image
Frodo

I haven't tried this particular site, but there are a couple of sites (not B12 related) which tell me I'm 'visiting from the US' & I can't work out why. Checked PC settings & all seems ok.

engels profile image
engels

Interesting blog on this subject:

pharmacycheckerblog.com/vis...

It appears that pressure is being applied on credit card companies to stamp out the illegal and counterfeit pharmaceuticals trade but is also having the effect of penalising legitimate companies such as Goldpharma.

Filsmoos profile image
Filsmoos

Thanks everyone for the replies and the alternative supplies I will have a look at them. The blog is interesting, It is easy to see the logic in trying to reduce the illegal sites but does seem it is being applied in a blunt fashion, therefore causing problems for sites such as Goldpharma. Reading the blog I seem to understand the use of VISA credit cards are the issue and shipping to the US, or is that too simplified a view? If that is the case hopefully Goldpharma will soon reinstate their site? I suppose economically it depends how much revenue the companies will lose if US is no longer a customer?

Thanks again and kind regards.

Hildergard profile image
Hildergard

I can't order off mycare.de because it won't accept I don't have a house number and the B Amazing people are more than £2 a dose. What to do?....

Filsmoos profile image
Filsmoos

No number for me too! I am just hoping Goldpharma will update their site to allow European customers to purchase, it is such a shame the entire website cannot be accessed as the issue appears to be US customers only.

engels profile image
engels in reply to Filsmoos

The restrictions being imposed by Visa and Mastercard are worldwide, not just applicable to the US.

engels profile image
engels

Visa's explanation of the rationale behind the restrictions:

usa.visa.com/download/merch...

Filsmoos profile image
Filsmoos

Many thanks for the info!

Filsmoos profile image
Filsmoos

Update. Goldpharma now available again however it looks like payment only by bank transfer. I have asked them to confirm if any other cards permitted other than Visa.

Lindax profile image
Lindax

I have used Amazon. De, which is in Germany and I'm very satisfied. Got everything including needles, prices ok 👌 and delivery in five days. If you use Chrome, it'll automatically translate it too.

gillsie profile image
gillsie

Hi i am having trouble accessing the site having bought from them before and also received the message about the credit csrd issues.

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