My Dr told me not to go back unless I had questions about 'it' I am not sure what 'it' he was talking about, he added just to ask for repeat scipts. When I collected the last one, there was a note on it saying I had to visit the asthma nurse before asking for another repeat. I rang to make the appointment, it was so far ahead, I explained about the note on the script, I was told to ignore that as they could only fit me in when there was a free appointment. On the Thursday evening prior to my Monday appointment I fell, the spasms set in and I knew I would not be able to keep the appointment. Surgery opens at 8.00am, On Friday I rang at 08.50, giving the receptionists time to get in and sorted, and early enough to give the appointment to another patient, gave my name address and said I would not be able to make Monday's appointment. My address was confirmed, the next word was 'cancelled ' and the phone was put down on me.
Who runs the surgery? Are we as patients an inconvenience to the various people employed at the surgery? This lack of regard time and consideration makes our pain worse because of the stress and tension we are placed under trying to get help, doing as the Dr has told us and getting past the receptionist has us tied up in knots. Any thoughts on this anyone?