SUS10 & spamming generally: Dear All Thank you... - My Ovacome

My Ovacome

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SUS10 & spamming generally

OvacomeSupport profile image
OvacomeSupportAdministrator

Dear All

Thank you very much to those of you who alerted me to user SUS10. I contacted Health Unlocked to ask them to ban this user and I also flagged up that these types of messages/spamming etc seem to be getting more frequent.

Heath Unlocked replied with the following information & suggestions:

- They have banned SUS10

- They have put alerts in place to let them know if a user is exhibiting suspicious behaviour which they will then look into (they don't automatically ban on these alerts because they don't want to restrict genuine members)

- They suggest using the mute function if you receive spam private messages. This will mean the user cannot contact you but also alerts Health Unlocked so they can investigate

(when you receive a private message, the speech bubble has 3 little dots in the corner. Click on these and it gives you the option to Mute/Report the user)

- They said they their spam filters do catch the majority of spam but they are going to work on improving these further

Please do keep reporting any spam messages to me so we can get the user blocked as quickly as possible and keep My Ovacome as a safe, supportive space.

Best wishes

Anna

Ovacome Support Service Manager

2 Replies

Ahhh...that 'report' function doesn't seem to be available via the App. I'm on my laptop at the moment, and the ... is there, but the only equivalent on the App takes you to the person's profile. I'll remember that if I get any of these messages again.

OvacomeSupport profile image
OvacomeSupportAdministrator in reply to Yoshbosh

Hello Yoshbosh

Thanks for letting us know. I checked with Health Unlocked and they confirmed there isn't a way to mute/report on the app yet. So if anyone wants to mute/report a user and they are only using the app, please get in touch with me and I will report them on your behalf.

Best wishes

Anna

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