Dont know if anyone else got a letter today from Healthcare at home. I got a long apology letter today.
Just a short resume but it says ,
I am writing to apologise for the difficulties that have been caused to some of our patients over the past few weeks while we have suffered a series of disruptions to our services.
It continues, blah blah, offer our sincere apologies, things outside our control affected planning. Since October key medication shortages have arisen, unexpected transfer of a large number of patients from another homecare provider happened etc etc, At the end of November, a peak in telephone calls, caused by this additional demand temporarily exceeded our telephone service capacity and we aware that for several days there were periods when callers could not get through to us. More apologies.... sorry to cause anxiety....
Contigency plans, plus upgrades, plus mprovements to recover normal services ples additional back up services. Since Dec 6th working on backlogs which should have been cleared by 24th Dec.
More telephone network providers and extra call handlers on duty.
Any problems ccall or email email@example.com, will be dealt within 24 hours.
Sorry this is a short resume of a long letter but hope it gives ou the jist of what healthcare at home are saying about recent problems.
hope this is helpful Axx