Internet problems

[Kit10]

For weeks now I've been struggling with an unreliable internet connection - on bad days I haven't been able to get online at all, on good days it "only" goes down every half hour. 😠😠

I have spent hours on the phone and in online chat, being passed from person to person, answering the same questions each time, being talked through pressing reset buttons and turning the router and the laptop off and on again. Earlier today I phoned AGAIN and half-heard a recorded message about them doing a complete reboot, suggesting I look on their website (😱but I CAN'T, my internet is down!) then I was put on hold suddenly it came back online and so far (touches head) has been OK.

phew. I TOLD them it was their fault not mine but did they listen? No.

fingers crossed...🤞🤞

[Cwright170994]

😱 who are you with? I was on SSE, but we both became a bit miffed when the Internet was slow. So, we've now gone with Virgin, and so far so good 🙏🤞 however, if you were to change to Virgin, cancel your current provider manually, because Virgin doesn't automatically tell people they're taking over unlike others 🤔😒

[Kit10 in reply to Cwright170994]

Talktalk

[Cwright170994 in reply to Kit10]

That's a bit pants 😔 have you seen any reviews on it where people have the same issue?

[twooldcrows]

having same problems...

[CatsandCars]

I'm sorry. That sounds truly maddening!