Hi I’m a regular visitor here but I think this my first post! I have essential thrombocythaemia and am a patient of Haematology at Bedford Hospital (who I must say are excellent).
However, I thought people might be interested in my experience of trying to obtain a third COVID-19 vaccine dose.
I received a letter from Bedford Hospital advising me that I was entitled to receive a third vaccine — not a booster — and that this could be administered from eight weeks after the second dose. The letter provided a link to an NHS webpage providing details of local ‘walk-in’ centres. It said also that the letter should be taken along as proof of my eligibility. I checked the webpage and found a centre at Bedford, about a 20 minute drive away, administered by Smarta Healthcare. I duly attended today.
I did also check beforehand to see if I could book online only to be told I was not eligible, in spite of what the letter said.
The location was emblazoned with signs stating ‘Walk in Centre’. I presented my letter to the girl booking people in. She asked if I had an appointment. I said no because the letter had advised me to attend a walk-in centre. She replied that they weren’t doing any walk-in appointments due to a shortage of vaccines! I told her that I was sorry but I had done exactly what the letter had told me to do and I expected to be seen. She persisted so I asked to speak to the person running the centre. She reluctantly went to the (one) room where the vaccinations were being done and returned with a woman who presented herself as the person in charge. She said that they had experienced a busy weekend and were short of vaccines. I repeated what I had said about following the instructions to the letter. She then said she could give me a call later if there was any spare vaccine. I pointed out I had come distance and could not return. At that point she agreed to fit me in. Battle won I thought…
I was quickly called in where the same woman was at the computer and a surly nurse was administering the vaccines. The nurse looked at the computer and immediately said you are not eligible for a vaccine as it’s not 180 days since the last one. ‘Oh yes I am’ I said and advised her to read the letter. She grudgingly finally agreed and gave me my jab — Pfizer. She advised me that I would need a further full dose in three months which would have to be Pfizer.
All in all a rather stressful experience but I’m glad I stood my ground. Sorry for rambling on but I had to get it off my chest! Thanks for your patience.
I’m thinking of making a complaint but not sure who it should be directed to. The letter referenced Haematology but didn’t seem to actually have come from them.