No email updates

[drl212]

Hi,

Is anyone else not receiving the daily updates? If not, I will contact support again.

Thanks!!

[Cmoi Marathon]

Have you checked your spam folder? Mine periodically end up there.

[drl212 in reply to Cmoi]

Yes, first place I looked...

[Beachcomber66 Administrator Half Marathon]

I got the daily bulletin and notification of a response this morning. I agree with Cmoi ; spam folder has been the problem in the past, so worth a check.

[linda9389 Administrator Marathon]

I'm still receiving notifications OK. Spam folder as mentioned, or have you perhaos inadvertently turned off your notifications? If neither, then best to report it to HU. Occasionally (though rarely) a glitch between your email host and the HU system host can cause communication between the two to be blocked and HU intervention can clear this.

[Oldfloss Administrator]

Mine are OK!

[MissUnderstanding Half Marathon]

No issues here either.

I know you’ve seen this before, but in case it’s useful to anyone else, the info we got from tech support about the steps to take if this is happening to you is here…

healthunlocked.com/couchto5...

I hope tech support can help you out!

[drl212 in reply to MissUnderstanding]

Thanks, MU! I did go back and check my settings. Will try tech support. I wonder if its something with the email provider...?

[MissUnderstanding Half Marathon in reply to drl212]

Could be but that’s really a question for tech support. They’ve got access to behind the scenes information and expertise that we don’t. Good luck!

[drl212]

Thanks everyone! I thought I would check in with the community before bothering the support folks...

[Cmoi Marathon in reply to drl212]

Well, you've been through the suggested steps, so let's hope tech support can help you.

[Dexy5 10 Miles]

when that happened to me, I was advised to add the HU email address to my contacts. Everything worked again after that.

[drl212 in reply to Dexy5]

Thanks, but I did that the first time I had issues.