🌟 HU email notifications - have you stopped receiving them? 🌟

[linda9389]

We are aware that some members - myself included - have not been receiving notification emails from HU.

In my case the emails stopped on Tuesday morning. HU have checked and it seems that my account had been blocked in their system; they have now unblocked it and my notifications are working again.

If you are still experiencing issues receiving HU notification emails, can you please contact the HU technical team via this link support.healthunlocked.com/...

Email: the email address you are using to access your HU account

Subject: Not receiving HU notification emails

Message: I have been asked to let you know that I am no longer receiving HU notification emails. Could you investigate for me please. (If you know for sure when they stopped, you could add this information).

It is possible that this issue is linked to the Google outage earlier this week, so hopefully won’t happen again, but the more accounts HU investigate, the more likely they are to be able to understand why the issue has occurred.

If you are still having the issue and the HU technical team do not seem to be resolving it, please do let us know in the comments below.

(Posted in Marathon, Bridge, C25K, S&F and Active10)

[Irishprincess Administrator Half Marathon]

I’ve been getting mine ok....

[linda9389 Administrator Marathon in reply to Irishprincess]

Good! Lots of people - maybe most people - are unaffected . Hope you're OK xxx

[Irishprincess Administrator Half Marathon in reply to linda9389]

Fine thanks Linda, have kept the runs short this week in readiness for the challenge next week! 🏃‍♀️💪

[linda9389 Administrator Marathon in reply to Irishprincess]

⭐

[Tjcp Half Marathon]

I haven't had any notifications for quite a while now, maybe nothing this month?

[linda9389 Administrator Marathon in reply to Tjcp]

You have possibly been affected by the knock on effects of the Google outage. Follow the link in this post to report it to HU and they should quickly unblock your account (bear in mind they may not be working until 4th Jan though).