Just venting off my frustration...
My local Lymphoedema clinic referred me to a London hospital with a view to liposuction. It took almost a year for 1st appointment; then was booked to see another consultant & the surgeon in 9 months time from then.
Well, duly booked ‘Super Advance Off-Peak’ train return 3 months before appointment (to get cheapest price) only to receive a letter 3 weeks before appointment date cancelling it & giving me another appointment in 6 months time. That cost me £20 in cancellation fees by train company.
New appointment was (& I emphasise was) to be on 18 September. After the previous episode I phoned the appointments centre on 9 Sept to check status of appointment: “No problems, still live” they said - so I booked my return ticket & yesterday (15th) received a letter dated 10th cancelling & rebooking appointment to 15 January 2021 [letter was so important it was even sent 2nd class!] - another £20 down the drain in ticket cancellation fees.
Am starting to feel literally like tearing my hair out! Husband has said to wait until day of appointment before getting train ticket online but that could cost double the price of a ‘Super Advance’ (paid £60 return for tickets for 18th & £40 for first cancelled appointment) & could cross with post bringing yet another cancellation letter.
It’s all very well for patients living within the hospital’s normal catchment area (fare with Oyster Card is negligible & can’t be pre-booked) but I do feel that to receive less than 1 month’s notice when expensive tickets have to be purchased in advance really is just not good enough! 🥵
On verge of writing to CEO to complain - I am absolutely disgusted at being effectively put to the end of the clinic list yet again through no fault of my own - and being (so far) £40 out of pocket!
Hospital would have no qualms over marking me down as DNA (Did Not Attend) if I cancelled & then put me to the back of the list but why can’t they rearrange appointments sooner when a cancellation is their fault?