CRGH patients a quick question

Hey Guys

Can any of you PM me an answer to this.. we had a meeting with our consultant (initial consult) 2 weeks ago and he said his secretary would be in touch with various forms etc so we could get started.... 2 weeks later not heard anything

Is this normal? or do you think we have been missed off the list? Seems VERY slow to send us some forms!

Thanks so much! x

[luckysb]

Hi there Daisy, We had a consultation with CRGH and had an email from the secretary that day/next day. I would ring them if I were you. May have been a mistake x

[Hidden in reply to luckysb]

Thank you so much, I thought it felt rather long! x

[luckysb in reply to Hidden]

No problem, I hope you hear from them soon x

[leo1980]

Hey! We had a consult with them too. Dr was great and Secretary emailed all the paperwork the next day. I then tried to make the nurses appointment which was the follow up. I called the number on the pack that was emailed through. Left a message on the voicemail. Didn’t hear back. I called a week later and did get to speak to someone. Rather than make the appointment she asked me to email. Which I did. Managed to get an appointment date and time but no confirmation came through. So called again and they didn’t have me on the system. When I forwarded the email I originally got with date and time. They apologised and booked me in. 2 days before the appointment I called about the dial in details. They asked me to email. Nothing came through a day before the consult with the nurse still nothing so I called and cancelled - this took about 6 weeks and I was no prepared to be stressed by poor management so I went to another clinic. I did let the doctor and his Secretary know. Revolving doors. One patient out and another 20 will follow so no need to hold high standards with customer service/patient care. This was my experience this year. Went to the lister instead.

[Hidden in reply to leo1980]

Sorry they were so awful for you, really hope they perk up a bit! x

[SCHNOW]

Give them a call. They are very efficient, usually you can receive something you need on the same day/next. Sometimes email could goes into your junk mail so do check your junk mail everyday if you are waiting for some forms etc.

[Hidden in reply to SCHNOW]

thanks! Fingers crossed they will speed up a bit x

[Haf05]

Its probably an oversight. That said, i'm with them at the moment, doing my second round of IVF and have not been particularly impressed with their service so far.

[Hidden in reply to Haf05]

It is a bit weird - we've come from a small clinic which was very personal, definitely feel like a not very important one of thousands with them but if they get the results I guess it doesnt matter. Ive done so many rounds I don't feel like I need hand holding any more but I definitely do need someone to contact me! Good luck with your round x

[ellen100]

Hi Daisy, I'm an ongoing CRGH patient - Definitely chase them up as I find no one is as responsive as their finance team!!

[Hidden in reply to ellen100]

Thanks! I managed to find the consultants secretary email via google so emailed her over the weekend and hope to hear back soon. Hope you get some success soon x

[ellen100 in reply to Hidden]

No problem, if you have further questions about CRGH I'm happy to help if I can.