Social services

I contacted social services on Monday 17 April for urgent care for my 93 year old mother who has COPD & is very confused so much so she is a danger to herself! I have had no help as they keep passing me on to different so called workers. Can you help??

[bluebell99]

I suggest you contact your doctor, this situation cannot go on.

[Hidden in reply to bluebell99]

Thank you blubell99 but it takes so long to get appointment with my doctor but thanks for your advise I shall try it x

[bluebell99 in reply to Hidden]

Could you ring the receptionist and say your call is extremely urgent and ask the doctor to ring you soonest?

Threaten to take your mum to A & E, if you get no resolution. Be polite but don't give any ground, tel them the situation is intolerable and is making you ill.

X

[Hidden in reply to bluebell99]

Thank you

[Hidden]

If this is not resolved, contact your mp. They can usually put pressure on to get things sorted.

[Hidden in reply to Hidden]

MP waste if time x

[Lynn-Osborne]

There are two different things here.

Firstly, if your mum is acting out of character regarding the confusion and quite rightly you need to be contacting the GP - sadly it is a case of keep trying. Do the district nurses visit at all as it may be worth contacting them.

Second, if she needs care, you do need to keep calling social services and explain what is required and level of risk she may be at. Social services will initially triage over the phone to gain an understanding of what help you are asking for. You may already know that it needs to be help with personal care and in most cases they won't be able to offer anything outside of that but should be able to sign post you. Again, it is a case of keep calling and be insistent that you need a social worker to call you back

[Hidden]

Thanks district nurse coming tomorrow but to change a dressing not anything else. Social services have assessed mom twice by phone & at house & agree me & mom both need help but then go away & not here from them or get passed on to another person who has no clue what they are doing as they are not trained properly & they admit they are out if there depth to handle our case. This is a viscous circle. I have contacted my MP Liam Burn but no reply seems to be we are just another casualty of NHS cuts

[von60]

I found that I couldn't cope with my 95 year old mother, even though she had carers 4 times a day, in the end, she now gets 2 extra visits and they also do her shopping for her. This came after I contacted the social worker, I had a meeting with the social worker and the supervisor of the carers, they have been very good with extra help, because they said the last thing they want is for me to say I cannot go on any more with my mother. Of course mother pays towards the carers, but money is nothing compared to ones state of mind. I have to say though, my mother is getting very selfish, and I now have to step back as my husband and I were having no life because of her, she would telephone 3 - 4 times a day, accuses people of stealing from her, even me. So Jan please push them for help, or as said earlier tell them you cannot go on....

[Hidden]

Thanks von60 I have pushed until I have no more strength. Me & mom are struggling. She says she don't want to be here with me as she feels I can't cope & I admit I need help but mom refused carers. I have looked at care home but it was £700 pw which is ridiculous. Social services have now gave us another case worker & she seems more capable 'fingers crossed' mom is to have a mental health assessment because of her confusion & loss if memory, which she denies, and like your mother is selfish & very hurtful, we have to wait 4/6 weeks then they will decide which help she needs, never mind what help I need. Oh well!! Regards Jan x

[von60 in reply to Hidden]

Jan, it all got on top of me 3 weeks ago, so I rang mams social worker and said I couldn't go round for a few weeks, she was very understanding. The scary thing is I felt like hitting my mam....where does that come from....I had to walk out. My husband has been going round to make sure all is ok, and today after nearly 3 weeks I went to see her, but could only stay 30 minutes, luckily one of her carers turned up so I could leave. This is so difficult, please try and push for the help you need, dont end up like me, wanting to jump under a bus....