How to report site glitches 🖥️ ⌨️ 🔨 - Bridge to 10K

Bridge to 10K

16,458 members • 26,274 posts

How to report site glitches 🖥️ ⌨️ 🔨

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10
•9 Replies

You might have noticed some problems with the site over the past few days such as pictures or whole threads not posting.

If you're experiencing posting glitches or other site problems please email support@healthunlocked.com

It’s useful to include how you’re accessing the site (whether it’s the mobile site or desktop) and which device you’re you’re using so tech support can identify patterns and hopefully fix the issues.

MissU and the admin team

Written by
MissUnderstanding profile image
MissUnderstanding
Administrator
To view profiles and participate in discussions please or .
9 Replies
•
AlMorr profile image
AlMorrAmbassadorGraduate10

I haven't had any problems with the site over the last few days although I haven't posted anything, only my report on my parkrun on Saturday to Damienair's parkrun forum.

nowster profile image
nowsterGraduate10

Since Friday, on desktop:

- New posts don't "take" the first time, giving an error requesting you reload the page (which wipes the post text, of course).

- If you're doing a reply to a reply and want to attach an image, that generates a separate reply to the original post, totally separate from the reply you've already started.

Oldfloss profile image
OldflossAdministrator60minGraduate in reply to nowster

Good idea to send this info to the email link in the post, maybe?

nowster profile image
nowsterGraduate10 in reply to Oldfloss

For one, my normal email address isn't the one I used to register to this site, even though it's related to my user name. There'd be no authentication that I am who I say I am.

For another, I've got so used to the majority of sites discouraging the use of email nowadays.

But mostly for transparency, I replied so that others might be aware of the possible problems and could confirm or deny whether it was happening to them.

Oldfloss profile image
OldflossAdministrator60minGraduate in reply to nowster

Okay!

Dexy5 profile image
Dexy5Graduate10

I’ve had an email to say all should be resolved so we will see if my photo is attached. I am pleased that this started with a capital letter for the first time in months.

2 swans 7 cygnets
MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10 in reply to Dexy5

Yay!!!!!

Dexy5 profile image
Dexy5Graduate10 in reply to MissUnderstanding

having said that, it didn’t work on the marathon site and the lower case 1st letter is back. We will see how it goes

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10 in reply to Dexy5

I think it’s not quite there…tried to post a photo with this reply but it hasn’t worked. I’m reporting back to support again!

Not what you're looking for?

You may also like...

Running to Michael Mosley’s walking playlist

A couple of months ago, I had bought Just One Thing, the book by Michael Mosley, as a present for...

Two “Disney princess” runs!

I’m having a lovely time with my running at the moment. It’s one of those phases where I’m excited...

Slaying the treadmill demons on Global Running Day

I haven’t been on a treadmill since last year. I had and injury and as I was recovering, a few...

How did your parkrun or (not)parkrun go?

Hello Everyone. Today is parkrun day, a free 5K event which takes place every Saturday morning all...

How did your parkrun or (not)parkrun go?

Hello Everyone. Today is parkrun day, a free 5K event which takes place every Saturday morning all...