How to report site glitches ๐Ÿ–ฅ๏ธ โŒจ๏ธ ๐Ÿ”จ - Bridge to 10K

Bridge to 10K

16,568 membersโ€ข26,813 posts

How to report site glitches ๐Ÿ–ฅ๏ธ โŒจ๏ธ ๐Ÿ”จ

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10
โ€ข9 Replies

You might have noticed some problems with the site over the past few days such as pictures or whole threads not posting.

If you're experiencing posting glitches or other site problems please email support@healthunlocked.com

Itโ€™s useful to include how youโ€™re accessing the site (whether itโ€™s the mobile site or desktop) and which device youโ€™re youโ€™re using so tech support can identify patterns and hopefully fix the issues.

MissU and the admin team

Written by
MissUnderstanding profile image
MissUnderstanding
Administrator
To view profiles and participate in discussions please or .
9 Replies
โ€ข
AlMorr profile image
AlMorrAmbassadorGraduate10

I haven't had any problems with the site over the last few days although I haven't posted anything, only my report on my parkrun on Saturday to Damienair's parkrun forum.

nowster profile image
nowsterGraduate10

Since Friday, on desktop:

- New posts don't "take" the first time, giving an error requesting you reload the page (which wipes the post text, of course).

- If you're doing a reply to a reply and want to attach an image, that generates a separate reply to the original post, totally separate from the reply you've already started.

Oldfloss profile image
OldflossAdministratorGraduate10โ€ข in reply tonowster

Good idea to send this info to the email link in the post, maybe?

nowster profile image
nowsterGraduate10โ€ข in reply toOldfloss

For one, my normal email address isn't the one I used to register to this site, even though it's related to my user name. There'd be no authentication that I am who I say I am.

For another, I've got so used to the majority of sites discouraging the use of email nowadays.

But mostly for transparency, I replied so that others might be aware of the possible problems and could confirm or deny whether it was happening to them.

Oldfloss profile image
OldflossAdministratorGraduate10โ€ข in reply tonowster

Okay!

Dexy5 profile image
Dexy5Graduate10

Iโ€™ve had an email to say all should be resolved so we will see if my photo is attached. I am pleased that this started with a capital letter for the first time in months.

2 swans 7 cygnets
MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10โ€ข in reply toDexy5

Yay!!!!!

Dexy5 profile image
Dexy5Graduate10โ€ข in reply toMissUnderstanding

having said that, it didnโ€™t work on the marathon site and the lower case 1st letter is back. We will see how it goes

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10โ€ข in reply toDexy5

I think itโ€™s not quite thereโ€ฆtried to post a photo with this reply but it hasnโ€™t worked. Iโ€™m reporting back to support again!

Not what you're looking for?

You may also like...

๐Ÿƒโ€โ™€๏ธWelcome to Bridge to 10k!๐Ÿƒ

Welcome to Bridge to 10k! We are really glad youโ€™ve found us. This post is intended to answer a...
MissUnderstanding profile image
Administratorโ€ข

Who would like to join an autumn 2020 Half Marathon Group? ๐Ÿ™‹โ€โ™€๏ธ๐Ÿ™‹โ€โ™‚๏ธ๐Ÿ™‚

Hi everyone! We are proposing to start a new Half Marathon group next week over on the Marathon...
linda9389 profile image
Graduate10โ€ข

HU10 spring 24 - new Strava club now open

Have you signed up yet? โ˜… The HU10 main event takes place on on Sunday 19th May, 9.30am - it's...
linda9389 profile image
Graduate10โ€ข

10K to Half Marathon training plan coming soon! ๐Ÿ’ฅ

Hi all, A heads-up to anyone who is interested in progressing from 10K to the Half Marathon...
roseabi profile image
โ€ข

๐Ÿƒโ€โ™€๏ธ๐Ÿƒโ€โ™€๏ธ๐Ÿƒโ€โ™€๏ธ Group 10k Week 5 ๐Ÿƒ๐Ÿƒ๐Ÿƒ

Welcome to Week 5 of the Official Bridge to 10k Group 10k 2025! Weโ€™ve over half way through not and...
MissUnderstanding profile image
Administratorโ€ข