How to report site glitches 🖥️ ⌨️ 🔨 - Bridge to 10K

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How to report site glitches 🖥️ ⌨️ 🔨

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10
9 Replies

You might have noticed some problems with the site over the past few days such as pictures or whole threads not posting.

If you're experiencing posting glitches or other site problems please email support@healthunlocked.com

It’s useful to include how you’re accessing the site (whether it’s the mobile site or desktop) and which device you’re you’re using so tech support can identify patterns and hopefully fix the issues.

MissU and the admin team

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MissUnderstanding profile image
MissUnderstanding
Administrator
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9 Replies
AlMorr profile image
AlMorrAmbassadorGraduate10

I haven't had any problems with the site over the last few days although I haven't posted anything, only my report on my parkrun on Saturday to Damienair's parkrun forum.

nowster profile image
nowsterGraduate10

Since Friday, on desktop:

- New posts don't "take" the first time, giving an error requesting you reload the page (which wipes the post text, of course).

- If you're doing a reply to a reply and want to attach an image, that generates a separate reply to the original post, totally separate from the reply you've already started.

Oldfloss profile image
OldflossAdministratorGraduate10 in reply tonowster

Good idea to send this info to the email link in the post, maybe?

nowster profile image
nowsterGraduate10 in reply toOldfloss

For one, my normal email address isn't the one I used to register to this site, even though it's related to my user name. There'd be no authentication that I am who I say I am.

For another, I've got so used to the majority of sites discouraging the use of email nowadays.

But mostly for transparency, I replied so that others might be aware of the possible problems and could confirm or deny whether it was happening to them.

Oldfloss profile image
OldflossAdministratorGraduate10 in reply tonowster

Okay!

Dexy5 profile image
Dexy5Graduate10

I’ve had an email to say all should be resolved so we will see if my photo is attached. I am pleased that this started with a capital letter for the first time in months.

2 swans 7 cygnets
MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10 in reply toDexy5

Yay!!!!!

Dexy5 profile image
Dexy5Graduate10 in reply toMissUnderstanding

having said that, it didn’t work on the marathon site and the lower case 1st letter is back. We will see how it goes

MissUnderstanding profile image
MissUnderstandingAdministratorGraduate10 in reply toDexy5

I think it’s not quite there…tried to post a photo with this reply but it hasn’t worked. I’m reporting back to support again!

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