Totally Confused

[1968]

Well just catching up on things and again I cant understand how or why the IT department has changed the way we read posts questions and comments.

Not impressed, don't fix what ain't broke.

David 1968

[scrobbitty]

I don't get the logic behind it either - a lot of work for no particular enhancement of the site. Hey ho!

[tomc]

I agree,, Totally confused navigating the site and not always getting email.

Had email for others in inbox.

It could also just be me, slow to grasp new things!!.

A well Merry Christmas to all..................Tom.

[Offcut]

This is the reply I got. I have worked with IT departments for many years. Change is the only thing on there minds not improving what is not broken.

Hi Offcut,

You may have noticed a few upgrades to the platform over the last few weeks. This is the start of a series of changes we are making to improve your experience on HealthUnlocked.

While the most recent upgrade has improved the speed of the website, it caused a temporary issue with the sending of some email notifications and displaying of some News Feeds as well as the other errors you experienced. We are sorry if this affected you and assure that we have been working tirelessly to have everything resolved as soon as possible.

On Monday afternoon, we experienced a 5 minute window during which a small fraction of members appeared to be logged into HealthUnlocked as a another member. This was resolved quickly, it affected less than 0.1% of members and all sensitive data and passwords remained secure. Because your privacy and security is our priority, as a precaution we deleted all the content that was published between 4:10PM and 4:45PM GMT and logged everyone out.

Again, we are sorry for all this inconvenience and assure you that we will continue to do everything possible to improve your experience on HealthUnlocked.

If you have any questions, or there’s anything we can do to help, please do get in touch with us through our Support Centre by clicking on Help at the top of the page.

As always, thank you for being a HealthUnlocked member.

Best regards,

Amedeo d’Amore

HealthUnlocked Communities Team

[helingmic in reply to Offcut]

Offcut, I read that too. Doesn't change much, does it? apart from the hassle of finding the post further down.

Yesterday, I tried to write a message, and tried again, but it never appeared. I went to bed!

[caroleoctober]

Can't understand why the reply box is before you read all the comments, if you are new to this, you could just reply and not read all the other comments and maybe reiterate what others have commented! Keep smiling.

Carole x

[junespoon in reply to caroleoctober]

Is it my dirty glasses or is the print smaller, please.x

[helingmic in reply to junespoon]

I always have to view with a bigger specification. But suddenly, my browser (Avant = Firefox Mozilla) has decided to enhance the size of letters. Only now, some of the "buttons" for replying are off the page. I had this with my bank. I told the assistant that I couldn't get to the "confirm", because I couldn't see it> she told me I couldn't use all the features of the bank then! I was really boiling over this. This is my money they look after, and they do these silly enhancements and tell you you cannot use their services if you don't want to obey! Grr! Quite agree with you all!

Well! It's still good we can meet here! Happy Christmas to you all!

[sassy59]

Hi all, I received the same email and do not quite understand why things have been changed but am just going along with it all and seeing how it goes. So far, so good. Hope everyone stays well for Christmas and beyond. Take care all, xxxx

[Sohara in reply to sassy59]

We all tend to resist change, but things do change and usually it works out for the better when its all done. I just think its brilliant that people take the trouble to try to improve things for us.

I would like to thank them all whoever they are .

Love Sohara

[helingmic]

I agree with you, David 68, signed Mike 49!