"Gateway Time Out": Am I alone in not... - Atrial Fibrillati...

Atrial Fibrillation Support

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"Gateway Time Out"

Ppiman profile image
42 Replies

Am I alone in not being able to connect easily to the forum via a link in the daily HealthUnlocked email this morning? It most often fails to open at all and gives a blank page, or eventually gives a strange error message, "Gateway Time Out"? I have tried different browsers to no avail. It has been this way on and off for a while. I use a MacBook.

Steve

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Ppiman profile image
Ppiman
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42 Replies
Spanl5 profile image
Spanl5

I have the same problem this morning.

Ppiman profile image
Ppiman in reply to Spanl5

Thanks for replying. It is annoying.

Steve

JezzaJezza profile image
JezzaJezza

thanks I thought I was going crazy!! So annoying!!

Cavalierrubie profile image
Cavalierrubie

Me as well!

Bumpitybump profile image
Bumpitybump

first time an issue this morning

BobD profile image
BobDVolunteer

No been a complete PIA since last evening.

Buzby62 profile image
Buzby62

Same !!

BrettHU

Tagging Brett in HUL support

Best wishes all

pip_pip profile image
pip_pip

Yep !

Rainfern profile image
Rainfern

I just got my first Gateway Timeout message when returning to the forum page. Think they’re trying out something new …

jeanjeannie50 profile image
jeanjeannie50

Same here Steve.

CDreamer profile image
CDreamer

Same problem on all Apple devices this morning. I updated iPad and now works - hence typing - iPhone is still not uploading nor iMac.

Try updating your OS.

Ppiman profile image
Ppiman in reply to CDreamer

It updates overnight automatically. We’ve all had sparkly new iOS ans MacOS versions this week.

This is a server issue at HU end, I should think.

Steve

Oldforge73 profile image
Oldforge73

Same here I struggled to open your post and any that are in my email will not open at all. It’s been like this for several days.

Ppiman profile image
Ppiman in reply to Oldforge73

Well - I almost gave up (20:45). It took ages to open the link in your post. There’s a gremlin in the works somewhere!

Has there been any reason given, do you know?

Steve

Oldforge73 profile image
Oldforge73 in reply to Ppiman

Hi Pipman, this morning the same problem, so I checked my ios updates which are set to automatic and there was an update that I had to authorise via my password etc. After doing this I can now access the forum on my Apple laptop. Do not know if this is the full answer as still have problems with my i phone but wonder if there is some incompatibility at the moment with any work done on the website by admin. Can't understand why they haven't noticed that this is happening and responded. I was on holiday when I first noticed that I could not access the forum at all so assumed it was a wi fi issue in rural Suffolk so was surprised on returning home yesterday that others are experiencing this as well. Regards Kathleen

Buzby62 profile image
Buzby62

Just reported via HUL help in case no one has yet, with a link back to this post.

Click on image to open
Ppiman profile image
Ppiman in reply to Buzby62

It’s very up and down - but mainly down.

Steve

I was finally able to sign back in right now, and first thing I saw was your message 🙂 I also got in touch with Health Unlocked awhile ago, but haven't heard back from them yet.

Robfromwales profile image
Robfromwales

there’s defo a problem.,are admin aware?

Buzby62 profile image
Buzby62 in reply to Robfromwales

I don’t believe admin can do anything other than report it to HUL via the menu and help buttons. I’ve done that, see my other reply above.

 SamAdmin

 TracyAdmin

Best wishes

CDreamer profile image
CDreamer

I can’t get HU on my iPhone - again.

Ppiman profile image
Ppiman in reply to CDreamer

Mine’s been frustrating and on and off. There were similar problems some time back I seem to recall?

Steve

AFHenz profile image
AFHenz

Yes, very slow response again this morning .

OldGrit profile image
OldGrit

not just this morning … yesterday too and other occasions…

Suesouth profile image
Suesouth

havent been able to load sight for about 3 days until now, even then I’ve had to try about 3 times!

President2012 profile image
President2012

same here

Ilovedogs12 profile image
Ilovedogs12

I've had the same problem for a few days. This morning no access through the emails so I've used the website but that isn't working properly either. It's a bit strange that no one from admin has commented.

Ppiman profile image
Ppiman in reply to Ilovedogs12

It is surprising and leaves me wondering why not.

Steve

Ilovedogs12 profile image
Ilovedogs12 in reply to Ppiman

I've just sent SamAdmin a message asking if it's being looked into. If/when I have a response I'll put it on here - if I can!!

Mugsy15 profile image
Mugsy15

Been like that for 3 days for me

Tamgirl profile image
Tamgirl

I've been having this problem for weeks. Thought it was just my ancient laptop! Had it just now trying to open your post so it obviously hasn't been fixed!

Ppiman profile image
Ppiman in reply to Tamgirl

I think it’s not that ancient laptop!

Steve

ozziebob profile image
ozziebob

Not just Apple, but Android as well, on my phone. For a few days now, and ongoing. Hopefully Brett will find the cure.

Omniscient1 profile image
Omniscient1

Yes, me too, on android, has been like this for few days. Am accessing the post via my PC at the moment

Ilovedogs12 profile image
Ilovedogs12 in reply to Omniscient1

Same here. And I can't 'like' your post either!

pusillanimous profile image
pusillanimous

I had the problem yesterday, recieved a blank page when clicking on the title of the article. Went away and viewed elsewhere,came back and it was functioning normally.

Singwell profile image
Singwell

Nope you weren't alone! Couldn't get on at all last night and took several goes this morning!

Jm2022 profile image
Jm2022

Yes I've had problems the last couple of days, hope it gets sorted soon

Buzby62 profile image
Buzby62

I’ve now emailed

support@healthunlocked.com

Strange that there’s been no response from anyone here

Buzby62 profile image
Buzby62 in reply to Buzby62

Response on email

Thank you for reaching out. We are aware of the 504 Gateway Time-out error and our team is working hard to get this fixed.

We really appreciate your patience

Sixtychick profile image
Sixtychick

same here.

BrettHU profile image
BrettHUHealthUnlocked

Hi all,

Very sorry for the site issues. We are aware of the 504 Gateway Time-out error and our team is working hard to get this fixed. We have also posted a blog post and will update on Monday:

healthunlocked.com/blog/pos......

We really appreciate your patience.

All the best,

Brett

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