Email notifications changed time?

[Islay9]

Email notifications changed time?

My newsfeed used to arrive so I could check them in the morning (part of my routine!) but now they’re not coming till the afternoon (UK time) has it changed for everyone?

[SueJohnson]

Mine come on time. Report it to support. Click on Help Center at bottom left of any post in the black section and then on ASK Send a Message panel pops up

[Islay9 in reply to SueJohnson]

Thank you Sue

[Kaarina Administrator]

I have asked the question for you. I will let you know when hopefully I receive a reply. I am receiving the Email Notifications as usual in the morning. If you would like to ask the question yourself please reach out to support @healthunlocked.com

Are you using a VPN connection, Islay?

[Islay9 in reply to Kaarina]

Thank you! I don’t know what a VPN is we use BT internet.

It’s only changed within the last week, so strange!

[Kaarina Administrator in reply to Islay9]

Must be a little annoying for you. I have sent a message to HU Support and asked them to liaise with you direct. Hopefully you will hear on Monday or even before perhaps? 🤞🤞

[Islay9 in reply to Kaarina]

Much appreciated!

I know it’s such a small thing, but I really enjoy keeping up to date with the posts and when they come in the afternoon I then sometimes don’t get a chance to read them and then it gets overwhelming.

Thanks for your help 🙏

[Kaarina Administrator in reply to Islay9]

Totally understand. The morning is a much more convenient time to receive the HU Email Notifications. Hopefully it will soon be sorted for you. 🙏

[Birdland]

I’m in US and used to get my emails every night between 10 and 11 PM. Now they come in sporadically at various times of the day. There were a couple days where I didn’t receive HU email at all. This started happening about a week ago.

[Kaarina Administrator in reply to Birdland]

OK. I have informed HU Support about this for you.

[Matmmhg7 in reply to Kaarina]

Mine have changed also to later date, liked earlier time .

[Kaarina Administrator in reply to Matmmhg7]

Sorry to hear this. I have heard nothing from HU on this matter yet.

[Kaarina Administrator]

So that HU can determine if this is a wider bug, would Islay9 Birdland Matmmhg7 be so kind as to let me know what time their daily digests arrive tomorrow. I can then forward this information on to HU.

Anyone else having problems, let me know and also what time you are receiving your daily digests and which country you live in.

Thank you.

[Birdland in reply to Kaarina]

Hi Kaarina. It looks like for the past 2 days I have received the HU emails at the same time on both days. Approximately 5am US Pacific Standard Time. It's different than before, but as long as I receive the emails each day, and around the same time. I'm happy. Thank you!

[Kaarina Administrator in reply to Birdland]

Thank you, Birdland. 👍👍

[Islay9 in reply to Kaarina]

hiya! Today they arrived at the “new layer time” of 13:20 UK time. Whereas before they would arrive at around 06:00.

[Kaarina Administrator in reply to Islay9]

Thank you islay and for being patient. I have heard from all three of you and will pass on the information to HU Support. The other two live in the US and you in the UK. Interesting!

Watch this space.

[Kaarina Administrator]

Unfortunately the situation has not yet been resolved. I received the following (not very helpful) message from HU Support this afternoon.

"I have spoken to the technical team and confirmed that we are experimenting with timezone email delivery, so some are likely being identified with a USA timezone.

We will keep you posted on changes."

[Islay9 in reply to Kaarina]

Thanks Kaarina!

[Islay9 in reply to Kaarina]

Hiya! They arrived at 6am today! So may be back to normal? 👏

[Kaarina Administrator in reply to Islay9]

Yay! Let's hope so. Long may that last! 💛👍👋🤞🙏

[Islay9 in reply to Kaarina]

Thank you for looking into it and getting onto them!

[Islay9 in reply to Kaarina]

Unfortunately they’ve gone back to 1pm yesterday (Sunday) and today.

[Kaarina Administrator in reply to Islay9]

Oh no! HU Support have not been back to me either.