Walk on by folks - Just a PSP Carer ventilating.
We have been getting care support from the Community Care Group on the Fast Track route. It lacks flexibility and increasing care is slow. So back in March I asked to be transferred back onto the Personal Budget Pathway.
The agency commissioned to do the care plan got to us in May and by the end of June they submitted it to the CCG.
For five weeks I have been pressing the CCG nurse to complete the paper work. I even sent her a full assessment Need / Risk / Treatment Care and management so she could cut and paste a bit. She just cannot get to it for the pressure of work. So two days ago I asked her for a date by which she could get it done. I added that I really wanted to avoid putting a complaint in, but we are feeling desperate now.
Called PALS and they knew nothing about CCG and kept telling me to ring the Social Services! (That's a means tested service) I told her off very politely for getting it so wrong. After ten minutes and she was still getting it wrong I decided she might not be an effective advocate.
So I decided to call the nurses boss and ask them to assist.
The main phone line went to answer machine... three times. That usually means a fire drill or something.
The CCG nurse then emailed me - (on her day off) saying she would increase the care immediately and what did I want. I wrote back adding just a four hour break and said that I had no needed to call her manager.
Then I got a call from someone at the CCG. "I saw you had been trying to call us. Can I help?"
I asked him who he was and he turned out to be the Team Manager - top dog. Stressing that I was not complaining, but just desperate I told him the issue.
He asked me to send my contact log and Needs Assessment to him and he would take it up with the Assistant Director!
Now is this good luck or not? Assistant Director's don't get involved in cases unless there is a service issue or a level two compliant. Well I stressed it wasn't a complaint. What had he seen in the file I wonder - the call was in two halves an hour apart - He would have taken a look.
I guess I should warn the nurse...
Eight hours of phone calls and typing up contact logs today... brain dripping through my ears... God knows how folk manage!
Rant over... Its now safe to return to your seat