Hi everyone! I have recently made a complaint against an NHS service for neglect. An error made by a nurse in that service and following admin errors have set my treatment back 3 months.
I'm not a big complainer and have no idea what I can expect from this. The service has called me up and said that they are looking into it, tho the Manager is on leave for a couple of weeks.
Has anyone here ever made a similar complaint? Basically a nurse in a "same day" service made an appointment for me to see an ENT and wrote the date on a Post-It for me. She wrote the date was in May but it was in March. They put me down as a no-show and made no follow up until I called confirming the appointment on, what I was led to believe was the appointment date. They messed me around for a little over three weeks before I was seen.
I have been ill since Feb '17 and was fired from employment a few months back on medical grounds.
I really want to know what to expect from the complaint. I feel their neglect has stolen three months of my life and a simple apology doesn't seem enough. Not sure I want to go to one of those medical malpractice groups to see what they can do. Should I expect for further treatment to be handled with more priority? Financial compensation? Or is it more likely to be a "whoops" and "we'll look into our practices and do some training"?
Any input would be appreciated. Thanks.