Instant messaging to the Support Service

Dear All

A little while back I posted to let you know about text messaging and Skype as further ways to contact the Support Service, and I said I would update you once instant messaging was available.

We now have instant messaging which comes up as a box on the bottom right-hand side of the screen on on our website. If you want to contact the Support Service via instant message please go to our website ovacome.org.uk/ and type in the pop-up box. It has a bright pink banner headed 'Chat with Us'

The hours are 10am-5pm Monday to Friday but I'll switch it to unavailable if I'm speaking with someone on the support line or I'm out of the office, in which case it would be better to email support@ovacome.org.uk and I'll respond as soon as possible.

Additional ways to contact the service are:

Freephone: 0800 008 7054

Text: 07818196776

Skype: ovacome.support

Messaging through this forum to OvacomeSupport.

We want the Support Service to be as accessible as possible, so please do let me know any feedback/suggestions you have regarding this.

Best wishes

Anna

Support Service Manager

2 Replies

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  • Hi

    Just wanted to say a big thank you to the Support Service.

    I called the other day and you were brilliant.

    I had been in a bit of a flap after I suddenly received a call asking me to confirm a hospital appointment for the next day which I knew nothing about. However you reassured me that I was not unreasonable to want to know what the appointment was for before I travelled 3 hours to attend it and you gave me a clear plan as to how to deal with it.

    The fact that you were actually there when I needed help was amazing.

    Thank you again

    Juliax

  • Hi Julia

    Thank you very much for taking the time to let us know of your experience with the Support Service. I'm so glad we were able to help.

    Best wishes

    Anna

    Support Service Manager

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